Skip to main content
City of Madison
  • Accounts
    • All Accounts
    • My Account
    • ePayments
    • Water Customer Care
    • Employment
    • Licenses & Permits
  • Services
  • Jobs
  • Agencies
    • All Agencies
    • Assessor's Office
    • Attorney's Office
    • Building Inspection
    • Civil Rights
    • Clerk's Office
    • Common Council
    • Community Development
    • Development Services Center
    • Economic Development
    • Employee Assistance Program
    • Engineering
    • Finance
    • Fire
    • Fleet Service
    • Golf
    • Goodman Pool
    • Housing Authority
    • Human Resources
    • Information Technology
    • Madison City Channel
    • Madison Public Library
    • Madison Senior Center
    • Mayor's Office
    • Metro Transit
    • Monona Terrace
    • Municipal Court
    • Office of Business Resources
    • Office of Real Estate Services
    • Olbrich Botanical Gardens
    • Parking Utility
    • Parks
    • Planning
    • Planning, Community & Economic Development
    • Police
    • Public Health Madison & Dane County
    • Public Works
    • Streets & Recycling
    • Traffic Engineering
    • Transportation
    • Treasurer's Office
    • Warner Park Community Recreation Center
    • Water Utility
  • Data
  • Contact
    • Mayor
    • City Council
    • City Staff & Agencies

Search form

Coronavirus (COVID-19)

  • City Services
  • Public Health
  • Get Alerts
  • Español
  • Hmoob
Madison Water Utility

Water Utility

Tom Heikkinen, General Manager

  • Founded in 1882

  • Home
  • Billing & Rates
  • Plumbers & Contractors
  • Sustainability
  • Water Quality
  • Projects
  • Media
  • Education & Outreach
  • En Español
  • About
  1. City of Madison
  2. Water Utility
  3. Billing & Rates
  4. Madison Water Utility COVID-19 Response

Madison Water Utility COVID-19 Response

Offices Closed

Both the Madison Water Utility Administrative Office (119 East Olin Ave.) and Operations Center (110 South Paterson St.) are closed to the public in order to protect the critical employees who operate and maintain our city’s water system.

Billing

In-person payments are suspended until further notice. Please use outside drop-boxes, mail, online or phone payment options.Madison Water Utility started charging late fees again beginning with the Nov. 6, 2020 bill. Our customer service staff is here to help if you have any questions: waterbilling@madisonwater.org, phone: (608) 266-4641. Madison Water Utility never disconnects customers for late payments, and we do not turn over customer information to credit bureaus.

Tap Water Safety

There have been some concerns about the availability and safety of tap water during the COVID-19 outbreak. This virus is not known to be a waterborne pathogen, and people can continue to use tap water as they normally would–for drinking, handwashing, cooking, etc. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to disinfection, and standard treatment and disinfectant processes are expected to be effective. Madison Water Utility always adds a small amount of chlorine to disinfect all the water pumped through our system.

Tap Water Availability

Madison Water Utility has a Continuity of Operations Plan that outlines our essential functions and provides guidance on response during emergencies. First and foremost, our essential function is to provide safe water for daily needs and fire protection. Our emergency planning helps ensure we always have enough trained staff to keep the water running, even in times of widespread illness.

Billing & Rates

  • View Your Water Use
  • Start or Stop Service
  • Electronic Billing
  • Automatic Bill Pay
  • One-time Courtesy Leak Adjustment
  • Water Meter
    • Standard Water Meter Opt-Out
    • Old Meter Unit
    • Radio Frequency (RF)
  • Home Water Conservation Program
  • Frequently Asked Questions
  • Madison Water Utility COVID-19 Response
  • Customer Privacy / Consent to Disclose Customer Data
  • View Current Rates & Fees
  • Public Notice to All Customers

Billing and Payments Customer Service

Madison Water Utility
119 East Olin Ave
Madison, WI 53713

  • Our offices are currently closed to the public. Staff Hours: Monday - Friday: 7:30am - 4:00pm
  • Phone: (608) 266-4641
  • Email: waterbilling@madisonwater.org
  • After-hours payment box: 119 E Olin Avenue
  • Inquiries relating to stormwater/sewer charges: Call City Engineering at (608) 266-4751
  • eNews: Sign up for Madison Water Utility news & alerts

Customer Care

  • Log On to My Bill Pay

  • Start or stop service

  • View water use

  • Set up usage alert

  • Apply for toilet rebate

Water Utility

Water Utility Administrative Office
119 East Olin Avenue
Madison, WI 53713
  • Report Main Break/Emergency: (608) 266-4661
  • Report Emergency After Hours: (608) 266-4665
  • Office: (608) 266-4651
  • Fax: (608) 266-4426
  • Office Hours: 7:30am - 4:00pm, M-F
  • Drinking Water Concerns/Questions
  • Email Us
  • WI Relay Service

Customer Care

  • Pay your bill
  • Start or stop service
  • View water use
  • Set up usage alert
  • Apply for toilet rebate

Social Media

  • Find us on Facebook
  • Follow us on Instagram
  • Follow us on Twitter
  • Watch us on YouTube
  • Read "Inside MWU"

Stay Informed

  • Blackhawk Water Tower Email List
  • Inside MWU Email List
  • Water Main Flushing
  • Water Utility News & Alerts
  • Well 31

All Social Media »

City of Madison, Wisconsin logo, copyright City of Madison

Our Madison – Inclusive, Innovative, & Thriving

Copyright © 1995 - 2021 City of Madison, WI
  • Contact Webmaster
  • Accessibility
  • Web Policies
2019 Winner of the Digital Cities Survey by the Center for Digital Government