Madison Water Utility COVID-19 Response
Madison Water Utility is exempting late payment fees until further notice. We recognize that for many of our customers, this is a time of enormous personal and financial stress, so we are working to do what we can to minimize that stress in the days and weeks ahead.
We ask that customers who are still able to pay their Municipal Services Bill on time please continue to do so. Our customer service staff is here to help if you have any questions: firstname.lastname@example.org, Phone: (608) 266-4641
Madison Water Utility never disconnects customers for late payments.
Madison Water Utility has closed its offices to the public in order to protect the critical employees who operate and maintain our city’s water system.
Both the Madison Water Utility Administrative Office (119 East Olin Ave.) and Operations Center (110 South Paterson St.) have outside drop boxes where customers can leave Municipal Service Bill payments. In-person payments will not be accepted for the time-being.
Tap Water Safety
There have been some concerns about the availability and safety of tap water during the COVID-19 outbreak. This virus is not known to be a waterborne pathogen, and people can continue to use tap water as they normally would–for drinking, handwashing, cooking, etc. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to disinfection, and standard treatment and disinfectant processes are expected to be effective. Madison Water Utility always adds a small amount of chlorine to disinfect all the water pumped through our system.
Tap Water Availability
Madison Water Utility has a Continuity of Operations Plan that outlines our essential functions and provides guidance on response during emergencies. First and foremost, our essential function is to provide safe water for daily needs and fire protection. Our emergency planning helps ensure we always have enough trained staff to keep the water running, even in times of widespread illness.