Billing & Rates

  • Can I make a bill payment by phone?

    Yes. Call (888) 978-0781 to pay your bill by phone.

    There is a $1.99 processing fee charged by our payment processing vendor for all phone payments.

    • You'll need the Customer Number and Account Number from your bill.
    • Payment types accepted: Credit, Debit, ACH (Checking/Savings Account)
    • Payment limit: $600
    • Processing fee: $1.99
  • How do I open an account or ask questions about my account?

    You may contact our billing office at (608) 266-4641 between 7:30 a.m. and 4:00 p.m., Monday through Friday.

  • How does the Madison Water Utility set its rates?

    Water rates are set by the state Public Service Commission through rate cases in which the utility requests pricing to cover its costs of providing the service.

  • What is the average amount of water people use in Madison?

    People in Madison use an average of 68.5 gallons of water per person, per day. Our goal is to reduce that number to 58 gallons by the year 2020.

    Here's how the current average monthly water use breaks down by household size in Madison:

    Number of People Water Used in Gallons  
    One 1,800 to 2,900 Gallons  
    Two 2,900 to 5,000 Gallons  
    Three 5,000 to 7,000 Gallons  
    Four 7,500 to 10,000 Gallons  
    Five 10,000 to 12,500 Gallons