City Service Updates
Public buildings are closed, including:
- City-County Building
- Madison Municipal Building
- Monona Terrace
- Madison Senior Center
- Administration offices
Many City services are available online or by mail. There is a drop box outside the City-County Building for documents that cannot be sent electronically or by mail.
The Clerk's Office is open for licensing, elections, and notary services. If you would like to access these services, please call (608) 266-4603 to enter the building.
City committee meetings are canceled, postponed, or being held virtually. For the latest status of City meetings, visit the City’s Meeting Schedule.
Bills & Payments
The Treasurer's Office is closed for in-person payments. You can make payments online, by phone, or by mail.
Phone: (608) 266-4771
City of Madison Treasurer
P.O. Box 2999
Madison, WI 53701
Housing Authority Rent
CDA and Section 8 housing residents should contact their property manager or Section 8 caseworker as soon as possible if they may be unable to pay rent. CDA residents can pay their rent online or by mail.
Visit the Housing Authority Coronavirus (COVID-19) page for more information about rent, maintenance requests, and more.
Municipal Service Bills
Late fees for Municipal Service Bills are exempted until further notice.
You can pay parking tickets online or by mail:
City of Madison Treasurer
P.O. Box 20
Madison, WI 53701-0020
Call (608) 266-4170 with any questions about parking tickets.
The City of Madison will not be charging interest or late fees on property tax payments that are due April 1, 2020 – October 1, 2020.
Brush, Refuse, & Recycling
Refuse & Recycling
Refuse and recycling collection starts at 6:30 a.m., 30 minutes earlier than normal. All residents should have their carts and large items out for pickup by 6:30 am on their scheduled collection day.
Visit the Streets Coronavirus (COVID-19) page for more information.
Brush, Leaf, & Yard Waste
The final round of curbside brush collection begins on Monday, September 21. Yard waste and leaf collection will begin the week of October 11. A new yard waste collection schedule for residents will be available by October 1.
The drop-off sites at 1501 W. Badger Rd, 4602 Sycamore Ave, and 402 South Point Rd are open with new hours and restrictions.
The brush processing and mulch facility at 121 E. Olin Ave. is open for small quantities of mulch pickup by Madison residents. Other services, like dropping off brush, remain unavailable at this time. Additional information can be found on the Streets Division’s website.
Customer Service Offices
The customer service offices at 1501 W. Badger Rd and 4602 Sycamore Ave are open with limited hours and new restrictions.
Recycling fee stickers will not be available for purchase from the offices.
More information about sticker purchases and office restrictions can be found on the Streets Division’s website.
The parks locations for mulch have been emptied and will not be restocked. A limited supply of mulch is available for residents at 121 E. Olin Ave.
Business & Development
Public Health also has guidance and best practices for businesses and restaurants.
Offices are closed to the public. Employees are working remotely to support critical services. We have temporarily updated our submittal requirements and Commission meeting schedules.
View the Development Services Center website for information on specific development work, or visit agency sites for general service updates:
- Building Inspection Coronavirus (COVID-19) updates
- Engineering Coronavirus (COVID-19) updates
- Fire Department Coronavirus (COVID-19) updates
- Planning Coronavirus (COVID-19) updates
Doing Business with the City
All purchases made using Federal Emergency Management Agency (FEMA) funding require an addendum. View all vendor resources.
We continue to certify Targeted Businesses and work with contractors to process Affirmative Action Plans. Visit the Civil Rights Coronavirus (COVID-19) page for more information.
Health & Public Safety
Emergency Medical Services (EMS)
If you call 911 for your illness, one of the best things you can do is share your symptoms with the 911 call taker. They will be able to get the responders the information about your symptoms so they can prepare before arriving on scene. When first responders do arrive on scene, tell them exactly what you are experiencing and your entire medical history.
The Madison Fire Department administrative officers are closed. 24-hour emergency services are still available. We are following Public Health guidance on personal protective equipment (PPE), response plans, and communication.
Visit the Madison Fire Department Coronavirus (COVID-19) page for more information.
The public windows at district stations are closed. The entryway to each station has a phone with a direct connection to the 911 Center in case of emergency.
Visit the Madison Police Department Coronavirus (COVID-19) page for more information.
A free community testing site is available at the Alliant Energy Center. No appointments are necessary.
Madison’s tap water is safe. We will continue to make sure the City has a reliable, safe supply of water. Visit the Madison Water Utility Coronavirus (COVID-19) page for more information.
Madison Public Library
Madison Public Libraries are closed to the public but offering limited services, including curbside pickup.
On Sunday, August 23, Metro Transit’s service increases and schedules return to weekday versus weekend service. Updated schedule and service info are available online at mymetrobus.com.
Due to budget constraints and staffing limitations, Metro is not able to return to the same level of service that was provided earlier in the year. However, as businesses and college campuses start to open, Metro must increase its current service level to accommodate as many riders as possible while its reduced bus capacity limits are still in effect. Plan your trip at mymetrobus.com, on the Google Maps app, or call Metro Customer Service at 608-266-4466.
Fare Collection Starts Tuesday, September 1
Starting Tuesday, September 1, Metro will start collecting fares on all buses. Passengers will also be required to return to boarding through the front doors. Buy Passes Online
Visit the Metro Transit Coronavirus (COVID-19) page for more information.
Municipal Court counter service is closed. You can still contact the Municipal Court office by mail, email, fax, or phone.
All court appearances must be by mail, email, fax, or phone. No in-person court appearances are allowed.
You must contact the court on or before your scheduled court date by mail, email, fax, or phone. If you do not, you will be found guilty of the charges in your ticket, citation, or complaint.
You are required to give the court your current mailing address.
Please see the Parking On-Street Updates Page for current parking suspensions.
Additional parking information:
Meters and their associated time restrictions are enforced Monday-Saturday, 8am - 6pm
Temporary $5 Max Daily rate at City-owned parking garages
First hour free in City-owned garages on Saturdays, fees accrue after that initial hour is exceeded
Visit the Parking Utility Coronavirus (COVID-19) page for more information.
All Madison Parks remain open with safety precautions and adjustments. Parks administration offices in the City-County Building, Goodman Maintenance Facility, and Forest Hill Cemetery, are closed to the public. Many services are available online.
- Warner Park Community Recreation Center is closed until further notice.
- High and medium risk sports are not permitted. Practices with modifications are permitted with a reservation.