Coronavirus (COVID-19)

  1. City of Madison
  2. Health & Safety
  3. Coronavirus (COVID-19)
  4. City Service Updates

City Service Updates

City Hall

Public buildings are closed, including:

Many City services are available online or by mail. There is a drop box outside the City-County Building for documents that cannot be sent electronically or by mail.

The Clerk's Office is open for licensing, elections, and notary services. If you would like to access these services, please call (608) 266-4603 to enter the building.

See the Clerk's Office web site for in-person absentee voting hours and election information.

Committee Meetings

City committee meetings are canceled, postponed, or being held virtually. For the latest status of City meetings, visit the City’s Meeting Schedule.

Bills & Payments

The Treasurer's Office is closed for in-person payments. You can make payments online, by phone, or by mail.

Phone: (608) 266-4771

City of Madison Treasurer
P.O. Box 2999
Madison, WI 53701

Housing Authority Rent

CDA and Section 8 housing residents should contact their property manager or Section 8 caseworker as soon as possible if they may be unable to pay rent. CDA residents can pay their rent online or by mail.

Visit the Housing Authority Coronavirus (COVID-19) page for more information about rent, maintenance requests, and more.

Municipal Service Bills

Late fees for Municipal Service Bills are exempted until further notice.

Parking Tickets

You can pay parking tickets online or by mail:

City of Madison Treasurer
P.O. Box 20
Madison, WI 53701-0020

Call (608) 266-4170 with any questions about parking tickets.

Property Taxes

The City of Madison will not be charging interest or late fees on property tax payments that are due April 1, 2020 – October 1, 2020.

Brush, Refuse, & Recycling

Refuse & Recycling

Refuse and recycling collection starts at 6:30 a.m., 30 minutes earlier than normal. All residents should have their carts and large items out for pickup by 6:30 am on their scheduled collection day.

Visit the Streets Coronavirus (COVID-19) page for more information.

Brush, Leaf, & Yard Waste

The final round of curbside brush collection begins on Monday, September 21. Yard waste and leaf collection will begin the week of October 11. A new yard waste collection schedule for residents will be available by October 1.

Drop-Off Sites

The drop-off sites at 1501 W. Badger Rd, 4602 Sycamore Ave, and 402 South Point Rd are open with new hours and restrictions.

The brush processing and mulch facility at 121 E. Olin Ave. is open for small quantities of mulch pickup by Madison residents. Other services, like dropping off brush, remain unavailable at this time. Additional information can be found on the Streets Division’s website.

Customer Service Offices

The customer service offices at 1501 W. Badger Rd and 4602 Sycamore Ave are open with limited hours and new restrictions.

Recycling fee stickers will not be available for purchase from the offices.

More information about sticker purchases and office restrictions can be found on the Streets Division’s website.

Mulch

The parks locations for mulch have been emptied and will not be restocked. A limited supply of mulch is available for residents at 121 E. Olin Ave.

Business & Development

Business Resources

View resources for businesses and non-profits during COVID-19.

Public Health also has guidance and best practices for businesses and restaurants.

Development Services

Offices are closed to the public. Employees are working remotely to support critical services. We have temporarily updated our submittal requirements and Commission meeting schedules.

View the Development Services Center website for information on specific development work, or visit agency sites for general service updates:

Doing Business with the City

All purchases made using Federal Emergency Management Agency (FEMA) funding require an addendum. View all vendor resources.

We continue to certify Targeted Businesses and work with contractors to process Affirmative Action Plans. Visit the Civil Rights Coronavirus (COVID-19) page for more information.

Health & Public Safety

Emergency Medical Services (EMS)

If you call 911 for your illness, one of the best things you can do is share your symptoms with the 911 call taker. They will be able to get the responders the information about your symptoms so they can prepare before arriving on scene. When first responders do arrive on scene, tell them exactly what you are experiencing and your entire medical history.

Fire

The Madison Fire Department administrative officers are closed. 24-hour emergency services are still available. We are following Public Health guidance on personal protective equipment (PPE), response plans, and communication.

Visit the Madison Fire Department Coronavirus (COVID-19) page for more information.

Police

The public windows at district stations are closed. The entryway to each station has a phone with a direct connection to the 911 Center in case of emergency.

Visit the Madison Police Department Coronavirus (COVID-19) page for more information.

Public Health

Get the latest health updates on COVID-19, including social distancing recommendations and what to do if you are sick or exposed, from Public Health Madison & Dane County.

A free community testing site is available at the Alliant Energy Center. No appointments are necessary.

View all Public Health Coronavirus (COVID-19) updates.

Water Utility

Madison’s tap water is safe. We will continue to make sure the City has a reliable, safe supply of water. Visit the Madison Water Utility Coronavirus (COVID-19) page for more information.

Madison Public Library

Madison Public Libraries are open for limited services, including curbside pickup service, returns, telephone and email service, and in-person computer use.

You can access the library's online databases, magazines, and newspapers and downloadable audiobooks and eBooks with a library card 24/7.

If you do not have a library card, get a library card online! The library is hosting some online programs and offering at-home activities for adults, kids, and families at the Library @ Home page.

See up to date information for all library services.

Metro Transit

Service Increase

On Sunday, August 23, Metro Transit’s service increases and schedules return to weekday versus weekend service. Updated schedule and service info are available online at mymetrobus.com.

Due to budget constraints and staffing limitations, Metro is not able to return to the same level of service that was provided earlier in the year. However, as businesses and college campuses start to open, Metro must increase its current service level to accommodate as many riders as possible while its reduced bus capacity limits are still in effect. Plan your trip at mymetrobus.com, on the Google Maps app, or call Metro Customer Service at 608-266-4466.

Fare Collection Starts Tuesday, September 1

Starting Tuesday, September 1, Metro will start collecting fares on all buses. Passengers will also be required to return to boarding through the front doors. Buy Passes Online

Visit the Metro Transit Coronavirus (COVID-19) page for more information.

Municipal Court

Municipal Court counter service is closed. You can still contact the Municipal Court office by mail, email, fax, or phone.

All court appearances must be by mail, email, fax, or phone. No in-person court appearances are allowed.

You must contact the court on or before your scheduled court date by mail, email, fax, or phone. If you do not, you will be found guilty of the charges in your ticket, citation, or complaint.

You are required to give the court your current mailing address.

Parking

Please see the Parking On-Street Updates Page for current parking suspensions.

Additional parking information:

  • Winter Parking

  • Meters and their associated time restrictions are enforced Monday-Saturday, 8am - 6pm

  • Temporary $5 Max Daily rate at City-owned parking garages

  • First hour free in City-owned garages on Saturdays, fees accrue after that initial hour is exceeded

     

    Visit the Parking Utility Coronavirus (COVID-19) page for more information.

Parks

All Madison Parks remain open with safety precautions and adjustments. Parks administration offices in the City-County Building, Goodman Maintenance Facility, and Forest Hill Cemetery, are closed to the public. Many services are available online.

​​​​​​Visit the Parks Coronavirus (COVID-19) page for more information and online services.

Coronavirus (COVID-19)

Email & Text Updates