City Service Updates

City Hall

City agencies are starting to resume in-person services. Current status of access to City agencies is providing below by building:

City-County Building (CCB)
- In-person service is available at the following offices:
  - Clerk's Office
  - Engineering
  - Parks
  - Treasurer
  - Police
  - Fire
- Other City offices located in the CCB are closed to the public or available by appointment only. Services are available online, by phone, and by email - check each agency web site for updates.
Madison Municipal Building
- Planning Department: Offices are open. In-person meetings can be accommodated by appointment only. For general assistance, or to determine who to contact to schedule an appointment, please call 608-266-4635.

Many City services are available online or by mail. There is a drop box outside the City-County Building for documents that cannot be sent electronically or by mail.

Committee Meetings

City committee meetings are being held virtually. For the latest status of City meetings, visit the City’s Meeting Schedule.

Bills & Payments

The Treasurer's Office is open for in-person payments. You can also make payments online, by phone, or by mail.

Phone: (608) 266-4771

City of Madison Treasurer
P.O. Box 2999
Madison, WI 53701

Housing Authority Rent

CDA and Section 8 housing residents should contact their property manager or Section 8 caseworker as soon as possible if they may be unable to pay rent. CDA residents can pay their rent online or by mail.

Visit the Housing Authority Coronavirus (COVID-19) page for more information about rent, maintenance requests, and more.

Parking Tickets

You can pay parking tickets online or by mail:

City of Madison Treasurer
P.O. Box 20
Madison, WI 53701-0020

Call (608) 266-4170 with any questions about parking tickets.

Refuse and Recycling

Refuse and recycling collection starts at 6:30 a.m. All residents should have their carts and large items out for pickup by 6:30 a.m. on their scheduled collection day.

Visit the Streets Coronavirus (COVID-19) page for more information.

Drop-Off Sites

The drop-off sites are open. Check the Streets Division website for current hours.

The brush processing and mulch facility at 121 E. Olin Ave. is open. Additional information can be found on the Streets Division’s website.

Customer Service Offices

The customer service offices at 1501 W. Badger Rd. and 4602 Sycamore Ave. are open.

More information about sticker purchases and office restrictions can be found on the Streets Division’s website.

Business & Development

Business Resources

View resources for businesses and non-profits during COVID-19.

Public Health also has guidance and best practices for businesses and restaurants.

Development Services

Offices are closed to the public. Employees are working remotely to support critical services. We have temporarily updated our submittal requirements and Commission meeting schedules.

View the Development Services Center website for information on specific development work, or visit agency sites for general service updates:

Doing Business with the City

All purchases made using Federal Emergency Management Agency (FEMA) funding require an addendum. View all vendor resources.

We continue to certify Targeted Businesses and work with contractors to process Affirmative Action Plans. Visit the Civil Rights Coronavirus (COVID-19) page for more information.

Health & Public Safety

Emergency Medical Services (EMS)

If you call 911 for your illness, one of the best things you can do is share your symptoms with the 911 call taker. They will be able to get the responders the information about your symptoms so they can prepare before arriving on scene. When first responders do arrive on scene, tell them exactly what you are experiencing and your entire medical history.

Fire

The Fire Administration Office is open to visitors, including walk-up delivery of plans and permits, Monday through Friday 8:00 a.m. to 4:30 p.m.

Visit the Madison Fire Department Coronavirus (COVID-19) page for more information.

Police

The public windows at district stations are open. The entryway to each station has a phone with a direct connection to the 911 Center in case of emergency.

Visit the Madison Police Department Coronavirus (COVID-19) page for more information.

Public Health

Get the latest health updates on COVID-19, including social distancing recommendations and what to do if you are sick or exposed, from Public Health Madison & Dane County.

View all Public Health Coronavirus (COVID-19) updates.

Water Utility

Madison’s tap water is safe. We will continue to make sure the City has a reliable, safe supply of water. Visit the Madison Water Utility Coronavirus (COVID-19) page for more information.

Madison Public Library

Madison Public Libraries are open. View all available hours and services.

You can access the library's online databases, magazines, and newspapers and downloadable audiobooks and eBooks with a library card 24/7.If you do not have a library card, get a library card online!

Madison Senior Center

Madison Senior Center is open to the public as of July 13, 2021! July hours will be Tues/Wed/Thurs from 9:00 a.m. to 12:30 p.m. See current hours and services.

Metro Transit

It continues to be a federal law that riders must wear a face mask at transfer points, shelters, and while riding the bus. Metro’s Administration office is now open from 7:30 am until 4:30 pm.

For help planning your trip, call 608-266-4466 or visit the Metro Transit Coronavirus (COVID-19) page for more information.

Monona Terrace

Monona Terrace is open to the public daily 8 am – 5 pm. The William T. Evjue Rooftop Garden is open Sunday – Thursday 8 am – 10 pm and Friday and Saturday 8 am to midnight (closed in inclement weather). Public tours of the Frank Lloyd Wright designed facility are available Thursday- Saturday at 1 pm. The Monona Terrace Gift Shop is open Tuesday – Saturday 11 am – 3 pm.

Municipal Court

Municipal Court counter service is closed. You can still contact the Municipal Court office by mail, email, fax, or phone.

All court appearances must be by mail, email, fax, telephone, or via zoom on the internet. No in-person court appearances are allowed.

You must contact the court on or before your scheduled court date by mail, email, fax, or telephone to enter a plea on the charge(s)/ticket(s). Your plea options are guilty, no contest, which means you do not contest the charge/ticket but would be convicted of the charge/ticket, or not guilty. If you do not contact the court on or before your scheduled court date, you will be found guilty of the charge(s) in your ticket(s), citation(s), or complaint.

You are required to give the court your current mailing address while your case(s) is open and/or you owe payment on your case(s).

Parking

Visit the Parking On-Street Updates Page for all current parking information.The following parking restrictions are active and enforced as of June 1, 2021:

Residential Parking Permit areas – time limit and “Resident Permit Parking Only” restrictions
- Visit the Residential Parking Permit section of the Parking Division website if you are interested in learning about or obtaining a permit.
1-hour and 2-hour posted time limits in non-metered areas
- Discover maps of these locations and additional information about on-street non-metered parking here.
Park Smarter is a new pay-by-cell app offering contact-less payment service for smart mobile devices.

Garage changes due to Coronavirus (COVID-19):

Standard garage hourly rates have returned
- City-owned garage locations and rates
June 1, returned to the standard $8 Night/Weekend Rate for City-owned parking garages and Brayton Lot.

Parks

All Madison Parks are open with safety precautions and adjustments.

Visit the Parks Coronavirus (COVID-19) page for more information and online services.