Coronavirus (COVID-19)

  1. City of Madison
  2. Health & Safety
  3. Coronavirus (COVID-19)
  4. City Service Updates

City Service Updates

City Hall

Public buildings are closed, including:

Many City services are available online or by mail. There is a drop box outside the City-County Building for documents that cannot be sent electronically or by mail.

The Clerk's Office is open for licensing, elections, and notary services. If you would like to access these services, please call (608) 266-4603 to enter the building.

See the Clerk's Office website for in-person absentee voting hours and election information.

Committee Meetings

City committee meetings are canceled, postponed, or being held virtually. For the latest status of City meetings, visit the City’s Meeting Schedule.

Bills & Payments

The Treasurer's Office is closed for in-person payments. You can make payments online, by phone, or by mail.

Phone: (608) 266-4771

City of Madison Treasurer
P.O. Box 2999
Madison, WI 53701

Housing Authority Rent

CDA and Section 8 housing residents should contact their property manager or Section 8 caseworker as soon as possible if they may be unable to pay rent. CDA residents can pay their rent online or by mail.

Visit the Housing Authority Coronavirus (COVID-19) page for more information about rent, maintenance requests, and more.

Parking Tickets

You can pay parking tickets online or by mail:

City of Madison Treasurer
P.O. Box 20
Madison, WI 53701-0020

Call (608) 266-4170 with any questions about parking tickets.

Refuse and Recycling

Refuse and recycling collection starts at 6:30 a.m. All residents should have their carts and large items out for pickup by 6:30 a.m. on their scheduled collection day.

Visit the Streets Coronavirus (COVID-19) page for more information.

Drop-Off Sites

The drop-off sites are open. Check the Streets Division website for current hours.

The brush processing and mulch facility at 121 E. Olin Ave. is open.  Additional information can be found on the Streets Division’s website.

Customer Service Offices

The customer service offices at 1501 W. Badger Rd. and 4602 Sycamore Ave. are open with limited hours and new restrictions.

Recycling fee stickers will not be available for purchase from the offices.

More information about sticker purchases and office restrictions can be found on the Streets Division’s website.

Business & Development

Business Resources

View resources for businesses and non-profits during COVID-19.

Public Health also has guidance and best practices for businesses and restaurants.

Development Services

Offices are closed to the public. Employees are working remotely to support critical services. We have temporarily updated our submittal requirements and Commission meeting schedules.

View the Development Services Center website for information on specific development work, or visit agency sites for general service updates:

Doing Business with the City

All purchases made using Federal Emergency Management Agency (FEMA) funding require an addendum. View all vendor resources.

We continue to certify Targeted Businesses and work with contractors to process Affirmative Action Plans. Visit the Civil Rights Coronavirus (COVID-19) page for more information.

Health & Public Safety

Emergency Medical Services (EMS)

If you call 911 for your illness, one of the best things you can do is share your symptoms with the 911 call taker. They will be able to get the responders the information about your symptoms so they can prepare before arriving on scene. When first responders do arrive on scene, tell them exactly what you are experiencing and your entire medical history.

Fire

The Madison Fire Department administrative offices are closed. 24-hour emergency services are still available. We are following Public Health guidance on personal protective equipment (PPE), response plans, and communication.

Visit the Madison Fire Department Coronavirus (COVID-19) page for more information.

Police

The public windows at district stations are closed. The entryway to each station has a phone with a direct connection to the 911 Center in case of emergency.

Visit the Madison Police Department Coronavirus (COVID-19) page for more information.

Public Health

Get the latest health updates on COVID-19, including social distancing recommendations and what to do if you are sick or exposed, from Public Health Madison & Dane County.

A free community testing site is available at the Alliant Energy Center. No appointments are necessary.

View all Public Health Coronavirus (COVID-19) updates.

Water Utility

Madison’s tap water is safe. We will continue to make sure the City has a reliable, safe supply of water. Visit the Madison Water Utility Coronavirus (COVID-19) page for more information.

Madison Public Library

Madison Public Libraries are open.  View all available hours and services.

You can access the library's online databases, magazines, and newspapers and downloadable audiobooks and eBooks with a library card 24/7.

If you do not have a library card, get a library card online! 

 

Metro Transit

Capacity on all Metro Transit fixed-route buses is limited to 20 passengers plus the driver. It is now a federal law that everyone must wear a face mask properly at transfer points, shelters and throughout boarding, riding and leaving the bus. Metro's Administration Office is open for limited hours, Monday through Friday from 7:30 a.m.-3:30 p.m. If those hours present a hardship, call 608-266-4904. For help planning your trip, call 608-266-4466 or visit the Metro Transit Coronavirus (COVID-19) page for more information.

Monona Terrace

Monona Terrace is closed to the general public and open for client events only at this time.

Virtual tours of our Frank Lloyd Wright designed facility and education materials are available online and by request for school and community groups.

Municipal Court

Municipal Court counter service is closed. You can still contact the Municipal Court office by mail, email, fax, or phone.

All court appearances must be by mail, email, fax, telephone, or via zoom on the internet. No in-person court appearances are allowed.

You must contact the court on or before your scheduled court date by mail, email, fax, or telephone to enter a plea on the charge(s)/ticket(s).  Your plea options are guilty, no contest, which means you do not contest the charge/ticket but would be convicted of the charge/ticket, or not guilty.   If you do not contact the court on or before your scheduled court date, you will be found guilty of the charge(s) in your ticket(s), citation(s), or complaint.

You are required to give the court your current mailing address while your case(s) is open and/or you owe payment on your case(s).

Parking

Visit the Parking On-Street Updates Page for all current parking suspensions.

Additional on-street parking reminders:

  • Meters and their associated time restrictions are enforced Monday-Saturday, 8 a.m. - 6 p.m.
  • Temporary suspension of enforcement
    • Residential Permit Only areas
    • 1-hour and 2-hour time-limits in non-metered areas
  • Park Smarter is a new pay-by-cell app offering contact-less payment service for smart mobile devices.

Garage changes due to Coronavirus (COVID-19):

Parks

All Madison Parks remain open with safety precautions and adjustments. Parks administration offices in the City-County Building, Goodman Maintenance Facility, and Forest Hill Cemetery, are closed to the public. 

​​​​​​Visit the Parks Coronavirus (COVID-19) page for more information and online services.

Coronavirus (COVID-19)

Email & Text Updates