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City of Madison Civil Rights logo, copyright City of Madison

Civil Rights

  • Norman D. Davis, Director
  • Home
  • Know Your Rights
  • Programs
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  • Contact
  1. City of Madison
  2. Civil Rights
  3. Programs
  4. Disability Rights & Services Program
  5. Assistive Communication
  6. Wisconsin Relay Service

Wisconsin Relay Service

Individuals who are Deaf or Hard of Hearing may contact City agencies using the Wisconsin Telephone Relay Service if they have a TTY (text telephone). Dial 711 to reach the Relay Service. If you are calling from outside the 608 area code, call toll free at 1-800-947-3529.

During a typical relay call the TTY user types his/her message, which is transmitted to a Communications Assistant (CA). The CA then reads the message to the person on the other end of the line. When that person responds, the CA then types the message back to the TTY user.

There is no additional cost for using the relay service, however, any toll or long-distance calls would be billed as though dialed directly. If you have a calling plan with a long-distance carrier, tell the CA who your carrier is before your call is dialed, to ensure that any calls placed through the relay service are billed correctly.

In an emergency, dial 911.

Programs

  • AASPIRE Internships
    • AASPIRE Program Benefits
    • AASPIRE Program Timeline
  • Disability Rights & Services Program
    • ADA Enforcement
      • File a Complaint
      • Partnerships
    • Accessible Parking Stalls
    • Assistive Communication
      • Assistive Listening Devices
      • Wisconsin Relay Service
    • Disability Rights Commission
    • Support & Service Animals
  • Equitable Workforce (Affirmative Action) Plan
  • Racial Equity & Social Justice Initiative
    • Mission & Vision
    • City Projects Using RESJI Tools
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    • RESJI Briefing Book
    • RESJI Snapshot
    • Tools & Resources
  • Referrals and Interviews for Sustainable Employment (RaISE) Program
    • Department of Civil Rights Announces New Partnerships with the RaISE Program
    • RaISE Job Posting Instructions
    • RaISE Program Job Postings
  • Trainings
    • Request a Training
    • Available Trainings
    • Certified Community Partner Training
    • Dane County Job Center Trainings

Civil Rights

City County Building
210 Martin Luther King Jr Blvd
Room 523
Madison, WI 53703
  • Hours:
    Monday - Friday, 8:00 am – 4:30 pm
  • Phone: (608) 266-4910
  • Fax: (608) 266-6514
  • dcr@cityofmadison.com
  • WI Relay Service

About Our Department

  • Mission & Vision
  • Awards
  • Partners

Services

  • Assistive Communication
  • File an Affirmative Action Plan
  • File a Discrimination Complaint
  • Request a Training

Stay Informed

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