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Metro Transit: (608) 266-4466; E-mail: firstname.lastname@example.org
The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.
Paratransit service complements the same area and hours of the city bus system.
All assessments are conducted by a trained Paratransit professional.
The assessment consists of a physical, and/or cognitive, and/or sensory evaluation of the applicant’s functional abilities, which include but are not limited to: gait and balance, step climbing ability, bus route and landmark identification, short term memory, and attention span.
Variables in the environment, the application, and the applicant’s ability to perform tasks required to ride fixed-route, are also considered.
This program is funded in part by the Federal Transit Administration (FTA) as authorized under 49 U.S.C. § 5310 Mobility Options of Seniors and Individuals with Disabilities Program (CFDA 20.521).
How to Apply In-Person for ADA Paratransit Services with Metro
Appointments can be made Tuesday through Thursday from 9 AM to 3 PM. No holidays or evenings appointments are available.
Assessments usually take less than 30 minutes. Determinations are made within 21 days of receiving a completed application and assessment.
If you disagree with Metro’s decision in certifying your ADA eligibility, you may file an appeal.
Ride Metro's Fixed Route Buses
Dane County Department of Human Services offers free mobility training and assistance using Metro's fixed-route service.
Paratransit riders who complete training program receive a Metro pass!