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Updated: June 2005

Maintain a Customer Focus:

  • Meet and exceed customer needs and expectations.
  • Involve customers in order to understand their goals and visions.
  • Assist our customers to realize their goals.
  • Be responsible for City's information systems and technologies.

Develop Teamwork:

  • Bring people together to develop and work toward common goals.
  • Use teamwork to make quality decisions through consensus.
  • Promote cooperation with other units of government, within Information Technology, and with and amongst our customers.

Continuously Improve Services and Products:

  • Make decisions based on careful analysis and understanding of data.
  • Evaluate and improve systems and processes.
  • Provide ongoing training for employees and customers.
  • Stay current with mainstream technologies and techniques.
  • Provide all customers with the capability to readily acquire, share, protect, disseminate, and store the information needed to successfully accomplish their missions.

Value Employee Worth:

  • Practice thoughtful listening and value everyone's input.
  • Recognize the good work of others.
  • Recognize, develop, and utilize employee's strengths.
  • Encourage and value the participation of each individual.

Promote an Atmosphere of Openness to New Ideas:

  • Communicate, Communicate, Communicate
  • Promote open interchange of knowledge and opinions.
  • Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.