Maintain a Customer Focus:

• Meet and exceed customer needs and expectations.
• Involve customers in order to understand their goals and visions.
• Assist our customers to realize their goals.
• Be responsible for City's information systems and technologies.

Develop Teamwork:

• Bring people together to develop and work toward common goals.
• Use teamwork to make quality decisions through consensus.
• Promote cooperation with other units of government, within Information Technology, and with and amongst our customers.

Continuously Improve Services and Products:

• Make decisions based on careful analysis and understanding of data.
• Evaluate and improve systems and processes.
• Provide ongoing training for employees and customers.
• Stay current with mainstream technologies and techniques.
• Provide all customers with the capability to readily acquire, share, protect, disseminate, and store the information needed to successfully accomplish their missions.

Value Employee Worth:

• Practice thoughtful listening and value everyone's input.
• Recognize the good work of others.
• Recognize, develop, and utilize employee's strengths.
• Encourage and value the participation of each individual.

Promote an Atmosphere of Openness to New Ideas:

• Communicate, Communicate, Communicate
• Promote open interchange of knowledge and opinions.
• Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.