Water Customer Care
Licenses & Permits
Madison City Channel
Madison Public Library
Madison Senior Center
Office of Business Resources
Office of Economic Revitalization
Olbrich Botanical Gardens
Planning, Community & Economic Development
Public Health Madison & Dane County
Real Estate Services
Streets & Recycling
Warner Park Community Recreation Center
City Staff & Agencies
Updated: June 2005
Maintain a Customer Focus:
Meet and exceed customer needs and expectations.
Involve customers in order to understand their goals and visions.
Assist our customers to realize their goals.
Be responsible for City's information systems and technologies.
Bring people together to develop and work toward common goals.
Use teamwork to make quality decisions through consensus.
Promote cooperation with other units of government, within Information Technology, and with and amongst our customers.
Continuously Improve Services and Products:
Make decisions based on careful analysis and understanding of data.
Evaluate and improve systems and processes.
Provide ongoing training for employees and customers.
Stay current with mainstream technologies and techniques.
Provide all customers with the capability to readily acquire, share, protect, disseminate, and store the information needed to successfully accomplish their missions.
Value Employee Worth:
Practice thoughtful listening and value everyone's input.
Recognize the good work of others.
Recognize, develop, and utilize employee's strengths.
Encourage and value the participation of each individual.
Promote an Atmosphere of Openness to New Ideas:
Communicate, Communicate, Communicate
Promote open interchange of knowledge and opinions.
Promote creative solutions, encourage risk-taking, and be tolerant of honest mistakes.
Strategic Direction Statements
Request to be Included on the Opt Out from Public Records List (PDF)
Social Media Comments Policy
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Paul Kronberger, Chief Information Officer | City of Madison Information Technology | 210 Martin Luther King Jr. Blvd. Room 500, Madison, WI 53703
| General: (608)266-4454 | Help Desk: (608)266-4193 | Fax: (608)261-9289 |
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