Contact Information Technology Services

General Questions
Main Office Telephone Line: (608) 266-4454, Email:is@cityofmadison.com
Mailing Address
City-County Building, 210 Martin Luther King Jr. Blvd., Room 500, Madison, WI 53703
Contact the Help Desk
Help Desk Phone: (608) 266-4193, Email: Helpdesk@cityofmadison.com
City employees who need assistance with their computers, email, telephones or City software issues, should contact the HelpDesk
ePayment Account Support
Account Support is available Monday - Friday, 8:00 a.m. to 4:30 p.m.,
Contact City Treasurer's Office at (608) 266-4771. Go to: Contact Form
Licenses and Permits Support Center
Support Hours: Monday - Friday, 8:00am - 4:30pm, Go to: Account Management Support Form
Madison City Channel (Media Team)
Studio Address: 210 Martin Luther King Jr. Blvd. Room 350, Madison, WI 53703, Phone: (608) 266-6501. Go to: Contact Form
My Account Support Center
Manage your My Account email lists and text messaging accounts. Support Hours: Monday - Friday, 8:00am - 4:30pm, Contact Support
Web Team
Support Hours: Monday - Friday, 8:00am - 4:30pm, Go to: Contact Form
All other IT Department Contacts
(608) 266-4454, Email:is@cityofmadison.com