General Questions
Phone: (608) 267-2675
Email: it@cityofmadison.com
Mailing Address
City County Building
210 Martin Luther King Jr. Blvd., Room 500
Madison, WI 53703
Contact the HelpDesk
City employees who need assistance with their computers, email, telephones or City software issues, should contact the HelpDesk.
Phone: (608) 266-4193
Email: helpdesk@cityofmadison.com
ePayment Account Support
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Contact City Treasurer's Office at (608) 266-4771.
ePayment Support Contact Form
Licenses and Permits Support Center
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Account Management Support Form
Madison City Channel – Media Team
City County Building
210 Martin Luther King Jr. Blvd., Room 350
Madison, WI 53703
Phone: (608) 266-6501
City Channel Contact Form
My Account Support Center
Manage your My Account email lists and text messaging accounts
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Contact Support
Web Team
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Web Team Contact Form
All other IT Department Contacts
Phone: (608) 267-2675
Email: it@cityofmadison.com