Skip to main content
City of Madison
  • Accounts
    • All Accounts
    • My Account
    • ePayments
    • Water Customer Care
    • Employment
    • Licenses & Permits
  • Services
  • Jobs
  • Agencies
    • All Agencies
    • Assessor's Office
    • Attorney's Office
    • Building Inspection
    • Civil Rights
    • Clerk's Office
    • Common Council
    • Community Development
    • Development Services Center
    • Economic Development
    • Employee Assistance Program
    • Engineering
    • Finance
    • Fire
    • Fleet Service
    • Golf
    • Goodman Pool
    • Housing Authority
    • Human Resources
    • Information Technology
    • Madison City Channel
    • Madison Public Library
    • Madison Senior Center
    • Mayor's Office
    • Metro Transit
    • Monona Terrace
    • Municipal Court
    • Office of Business Resources
    • Office of Real Estate Services
    • Olbrich Botanical Gardens
    • Parking Utility
    • Parks
    • Planning
    • Planning, Community & Economic Development
    • Police
    • Public Health Madison & Dane County
    • Public Works
    • Streets & Recycling
    • Traffic Engineering
    • Transportation
    • Treasurer's Office
    • Warner Park Community Recreation Center
    • Water Utility
  • Data
  • Contact
    • Mayor
    • City Council
    • City Staff & Agencies

Search form

Coronavirus (COVID-19)

  • City Services
  • Public Health
  • Get Alerts
  • Español
  • Hmoob
City of Madison Information Technology logo, copyright City of Madison

Information Technology

  • Sarah Edgerton, Chief Information Officer
  • Home
  • Initiatives
  • Services
  • About
  • Contact
  1. City of Madison
  2. Information Technology
  3. Contact

Contact

Contact the HelpDesk
City employees who need assistance with their computers, email, telephones or City software issues, should contact the HelpDesk.
Phone: (608) 266-4193
Email: helpdesk@cityofmadison.com
ePayment Account Support
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Contact City Treasurer's Office at (608) 266-4771.
ePayment Support Contact Form
Licenses and Permits Support Center
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Account Management Support Form
Madison City Channel – Media Team
City County Building
210 Martin Luther King Jr. Blvd., Room 350
Madison, WI 53703
Phone: (608) 266-6501
City Channel Contact Form
My Account Support Center
Manage your My Account email lists and text messaging accounts
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Contact Support
Web Team
Support Hours: Monday – Friday, 8:00 am – 4:30 pm
Web Team Contact Form
All other general questions
Phone: (608) 266-4506
Email: it@cityofmadison.com
Mailing Address
City County Building
210 Martin Luther King Jr. Blvd., Room 500
Madison, WI 53703

Information Technology

IT Office
210 Martin Luther King Jr. Blvd., Room 500
Madison, WI 53703
City Channel Studio
210 Martin Luther King Jr. Blvd., Room 350
Madison, WI 53703

Office Hours:
Monday – Friday, 8:00 am – 4:30 pm

Contact Us

  • IT Main Line: (608) 266-4506
  • Madison City Channel: (608) 266-6501
  • Fax: (608) 261-9289
  • it@cityofmadison.com
  • WI Relay Service

Services

  • ePayments
  • Licenses and Permits
  • Madison City Channel
  • Contact the Webmaster

Stay Informed

  • City Calendar
  • City News Releases
  • Madison IT Twitter
  • My Account Updates Email List
  • News Releases
  • RSS Feeds

All Social Media »

City of Madison, Wisconsin logo, copyright City of Madison

Our Madison – Inclusive, Innovative, & Thriving

Copyright © 1995 - 2021 City of Madison, WI
  • Contact Webmaster
  • Accessibility
  • Web Policies
2019 Winner of the Digital Cities Survey by the Center for Digital Government