Most people will face situations that are difficult to handle alone. When this happens, the City of Madison Employee Assistance Program provides 24-hour professional and confidential assistance, information, resource referral, and support.


EAP provides a variety of services including, but not limited to:

  • Assistance and support during difficult life situations
  • Critical Incident Stress Management Services
  • Consultation services for Supervisors and Union Stewards
  • Ongoing education and training
  • Supervising Madison Police Peer Support Officer Team and EAP Facilitators

Concerns Brought to EAP

The following concerns and problems are events that employees bring to EAP:

  • Family and couple conflicts
  • Separation or divorce
  • Parenting concerns
  • Alcohol, drug, gambling or other addictions
  • Stress (personal or work-related)
  • Medical and emotional health
  • Child or elder care
  • Legal problems or financial pressures
  • Job performance
  • Violence
  • Grief from loss
  • Impact of disability or chronic illness

24/7 Access

For support outside of business hours, or for external (non-City) support, contact FEI Behavioral Health, an external service provided to all City employees.