"We're working on our knees"
It's Friday, and Madison Water Utility master mechanic Brian Boettcher has just moved a large dump truck into his shop, careful not to scrape the room's ceiling. To change the truck's oil, he'll have to lie on his…
Out of the dark ages
In 2010, Madison Water Utility had a decision to make. The device it had been using for decades to record water use inside Madison homes was about to become obsolete.
The stories keep coming in – the landlord who found a broken showerhead spewing water in an unoccupied apartment; the man with a silently running toilet; the couple unaware that a burst hose was gushing in their yard."They normally say, 'It's…