Billing & Rates

New Municipal Services Payment Portal

The City of Madison has moved to a new Municipal Services payment portal.

To protect your banking information, existing accounts will not be moved to the new portal. If you use e-billing, use auto-pay, or get high water use notifications, you will need to create a new account and re-sign up for these features.

Register for an Account Learn more about the new portal

What's on Your Bill

Your Madison Municipal Services bill includes charges for:

Current rates & fees

Pay Your Bill

  • Online

    Create an account, or pay as a guest. You can sign up for e-billing and auto-pay.

    Pay Online

    • Credit and debit cards: Card payments have a $2.95 service fee. There is a $500 payment maximum for credit cards. There is no maximum for debit cards.
    • Checking and Savings Accounts (eCheck): There is no fee for eCheck payments.

  • Pay by Phone

    Call 1-877-822-8414 to pay your bill by phone.

    • Credit and debit cards: Card payments have a $2.95 service fee. There is a $500 payment maximum for credit cards. There is no maximum for debit cards.
    • Checking and Savings Accounts (eCheck): There is no fee for eCheck payments.

  • Mail

    Make check payable to City Treasurer. Mail the check and the bill stub to:

    City of Madison Treasury
    P.O. Box 2997
    Madison, Wisconsin 53701-2997

  • In Person

    We accept cash, check, money orders, debit or credit (MasterCard, Visa, or Discover). There is no fee for in-person credit or debit card, cash, or check payments.

    Madison Water Utility
    119 E. Olin Ave.
    Madison, WI 53713
    Monday – Friday, 7:30 am – 4:00 pm
    After hours drop box, checks only

    City of Madison Treasury
    210 Martin Luther King Jr. Blvd., Room 107
    Madison, WI 53073
    Monday – Friday, 8:00 am – 4:30 pm

Billing & Rates

Billing and Payments Customer Service

Madison Water Utility
119 East Olin Ave.
Madison, WI 53713