MadCAP

1. Read the informational handout about MadCAP
2. Gather your income verification document (2023 tax return or Social Security benefits statement)
3. Complete the MadCAP application
4. Decide which water conservation program to participate in: Home Water Conservation Program or Toilet Rebate Program
5. Complete either the Home Water Conservation Program application or the Toilet Rebate Application (see below for descriptions of each program)
6. Gather together your completed MadCAP application, a conservation program application, and income verification document
7. Submit your entire application package to madcap@cityofmadison.com or 119 E Olin Avenue, Madison, WI 53713. (Entire application package must include: MadCAP application, a conservation program application, and an income verification document)
8. Once your application is received by Municipal Services, you will receive a confirmation that your application was received and a determination of your enrollment into MadCAP within 7-14 days. This confirmation letter will be sent via email. If no email address was provided, the confirmation letter will be delivered in the mail to the address on file. 

In addition to earning an eligible household income, you must also:

1. Be a residential customer
2. Have the Municipal Services Bill in your name
3. Your household income must meet the program guidelines as shown in the table above
4. Provide last year’s tax return or a benefits statement from Social Security to verify your income
5. FOR HOMEOWNERS ONLY: Home owners must take part in a water conservation program. Options include:
   1. Take part in MWU’s Toilet Rebate Program. If you have received this rebate already, that counts. or
   2. Take part in MWU’s Home Water Conservation Program through Project Home to evaluate options for water-saving toilets and fixtures, and to fix water leaks.

Madison Water Utility offers bill credits of up to $100 for customers who replace high water using toilets with EPA WaterSense-rated High Efficiency Toilet (HET) models. Toilets eligible for rebate must be HETs and must be on the Environmental Protection Agency's (EPA) WaterSense list. Learn more about the Toilet Rebate Program.

• Toilet Rebate Program application: English, Spanish, Chinese, Hmong

NOTE: MadCAP applicants must take part in a conservation program to qualify for the bill credit. If you choose to participate in the Toilet Rebate Program (instead of the Home Water Conservation Program), please be sure to send your completed Toilet Rebate Program application along with your completed MadCAP application and income verification document to madcap@cityofmadison.com or by mail to 119 E Olin Avenue, Madison, WI 53713.

The Home Water Conservation Program aims to help low-to-moderate income homeowners reduce water waste, increase efficiency, and save money on their water bills. Project Home does this by evaluating household needs for potential water-saving improvements, including fixing plumbing leaks, or the installation of a high-efficiency toilet and/or other water-saving devices. Conservation improvements done by Project Home are at minimal to no cost to the homeowner.

• Home Water Conservation Program application: English, Spanish, Chinese, Hmong

NOTE: MadCAP applicants must take part in a conservation program to qualify for the bill credit. If you choose to participate in the Home Water Conservation Program (instead of the Toilet Rebate Program), please be sure to send the Home Water Conservation Program application along with your completed MadCAP application and income verification document to madcap@cityofmadison.com or by mail to 119 E Olin Avenue, Madison, WI 53713.

We take a multifaceted approach to community outreach and engagement. Meaning, we utilize several different methods and strategies to inform as many people as possible about MadCAP through equitable approaches that alleviate traditional barriers to enrollment. Please read the MadCAP Program & Communications Plan for more in depth look at community outreach and engagement strategies.