Billing & Rates

The average Madison residential customer uses 3,871 gallons of water a month and pays $19.09 in water and fire protection charges. Sewer, stormwater, landfill and urban forestry charges also appear on the residential Municipal Services Bill, but those charges are not levied by Madison Water Utility. 

Customer Care

Serious about conservation? Track your home's monthly, daily, even hourly water use online through our Customer Care page. Learn more about how to track your water use and set up usage threshold alerts.
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Madison Water Utility Customer Care lets you:

  • Track your water use
  • Set up usage threshold email alerts
  • View current and past bills
  • Go Paperless! Sign up for e-billing

Signing up is easy! You'll need the customer number and account number from your Municipal Services Bill. Can't find your bill? Call our Billing Department at (608) 266-4641. If you've already signed up to view bills online, you can use your existing log-in information to access your usage data.

Pay Your Bill

Payments must be in our office by the due date listed on your bill.