Green at a golf course with a red flag at the hole.
Golf

Cancellation Policy

No Show and Cancellation Policy

In May 2025, the Board of Parks Commissioners approved the Golf Madison Parks Cancellation Policy. The document contains important research and impact data to support the policy.

Tee time changes or cancellations must be made at least 6 hours in advance to avoid a fee. Cancellations made between 6 and 2 hours before the reservation may be charged for full reservation and refunded via gift card. Cancellations within 2 hours of the tee time and all no-shows may be charged the full green fee for each absent golfer.

Time Before Tee TimeActionFee Charged
More than 6 HoursNo Fee$0
Between 6 and 2 HoursNo Show Fee ChargedFull green fee gift card applied to customer's account
Less than 2 HoursLast-Minute CancellationFull green fee per player - non-refundable
No ShowFailure to AppearFull green fee per no-show player

For Season Passholders Only

  • Less than 2 hours cancellation or no-show: Subject to a $10 Booking Fee per tee time.
  • If booking for others who are not passholders: The passholder is responsible for full green fees of any absent non-passholder at the rack rate.

Cancellation Policy FAQ

Frequently Asked Questions

Effective May 30, 2025

1. Why is this policy being implemented?

This policy is being introduced to reduce unused tee times due to no-shows and last-minute cancellations, which block opportunities for other golfers. Each year, 15,000–20,000 rounds go unplayed, limiting public access and costing the program up to $500,000 in missed revenue.

2. What courses does this policy apply to?

This policy applies to all City of Madison Golf Courses:

  • Monona Golf Course
  • Odana Hills Golf Course
  • The Glen Golf Park
  • Yahara Hills Golf Course

3. What are the key changes in the new policy?

  • A credit card is now required to reserve any tee time (public and pass holders).
  • Cancellation deadlines and associated fees are now in effect based on timing.
  • Season pass holders may be charged a $10 booking fee for no-shows or last-minute cancellations.

4. What are the cancellation rules for the general public?

Time Before Tee TimeAction RequiredFee
More than 6 hoursCancel or modify$0
6 to 2 hoursCancel or modifyFull green fee charged, refunded via gift card
Less than 2 hoursCancel or no-showFull green fee charged, non-refundable

5. What is the policy for season passholders?

Passholders will not be charged green fees but may be charged a $10 booking fee for each no-show or late cancellation (within 2 hours of tee time).

6. How do I cancel or change my tee time?

  • Online: Through the TeeSnap reservation system
  • By Phone: Call the pro shop; staff will assist and collect card information if necessary

7. Will I get a reminder before my tee time?

Yes! You’ll receive an automated 24-hour reminder email with instructions for canceling or modifying your reservation.

8. Are there exceptions or a grace period?

We understand emergencies happen. A short grace period will be in place at launch, and staff will review special circumstances on a case-by-case basis.

Weather-related cancellations will be handled on a case-by-case basis, and you will not be charged a fee. Please contact the course directly for assistance.

9. How will charges appear on my account?

Any applicable fees will be charged to the credit card on file. Refunds (if applicable) will be issued as gift card credit for future use.

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