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Strategic Direction Statements
Updated: June 2005
The Information Technology Department will continue to:
Attract, develop and retain Information Technology staff that are able to implement the City's IT Strategic Plan.
Acquire hardware and software that rank among the leaders in the industry, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
Define hardware, software and information security standards for the City of Madison.
Stay current with the operating systems and application software that we use, as balanced by their compatibility with the City's infrastructure, and by the resources needed to stay current.
Implement application software which meets our customers' needs, as balanced by their compatibility with the City's infrastructure, and by the resources needed for support.
Promote enterprise-wide applications and the sharing of data between all agencies.
Improve end-to-end application performance, reliability, availability and data integrity as balanced by the resources needed for support.
Work with the other agencies to develop and maintain a long-term coordinated telecommunications plan to improve bandwidth and reduce costs.
Review the IT organizational structure in order to provide support to customers in the most responsive manner.
Place a high priority on training in order to make better use of technology and improve customer service.
Place a high priority on securing and protecting the City's information systems. Maintain contingency planning for the City's information systems.
Continuously improve communications with our customers in order to form business partnerships.
Align Information Technology' goals with the City's business strategy.
Continuously improve communications within Information Technology in order to support our mission.
Choose new technologies that may provide solutions to our customer's needs, and share such information with our customers.
Expand electronic government and provide new services.
Participate in projects with other units of government that are mutually beneficial.
Note: These direction statements are equally important and in no particular order.
Strategic Direction Statements
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Paul Kronberger, Chief Information Officer | City of Madison Information Technology | 210 Martin Luther King Jr. Blvd. Room 500, Madison, WI 53703
| General: (608)266-4454 | Help Desk: (608)266-4193 | Fax: (608)261-9289 |
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