MadCAP Can Help Keep Utility Bills Low

I would like to re-introduce a landmark City of Madison financial assistance program – the first of its kind in the state of Wisconsin – the Madison Customer Assistance Program (MadCAP).

Being able to afford housing is an important issue in Madison. Paying for housing also means paying for utilities. The Madison Customer Assistance Program (MadCAP) helps reduce utility costs for eligible residents by providing up to a $30 monthly credit (discount) on their Municipal Services Bill. The MadCAP program credit spreads across all services on the Municipal Services Bill, including water, sewer, stormwater, urban forestry, resource recovery, and landfill. The credit is automatically applied monthly to customer bills and never has to be repaid.

MadCAP’s objective is to keep the cost of living in Madison more affordable, especially for our most financially vulnerable residents, by providing helpful relief in the form of a monthly “discount” on their Municipal Services Bill.

Households that meet eligibility criteria are qualified to receive the monthly bill credit. Residents that qualify for Section 8, Wisconsin FoodShare or SNAP benefits, or the Women, Infants, and Children (WIC) program would meet MadCAP's income requirements. Similar to these programs, MadCAP eligibility is based on annual income and number of persons in the household.

Find out more about the Madison Customer Assistance Program (MadCAP) at cityofmadison.com/water. You can access the MadCAP application online at: cityofmadison.com/water/billing-rates/madcap. Complete and submit the MadCAP application form by email to: madcap@cityofmadison.com. Residents can also drop off the completed application, or mail it to 119 E Olin Ave, Madison, WI 53713.

Please call (608) 266-4651 if you have any questions, or email madcap@cityofmadison.com.