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Madison Water Utility

Water Utility

Joseph Grande, Interim General Manager

  • Founded in 1882

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  1. City of Madison
  2. Water Utility
  3. Education & Outreach
  4. Water Utility Board

Water Utility Board

Water Utility Board Meetings

A possible quorum of board members will be attending a staff tour of Well 15 on Tuesday, April 13.

The next board meeting is on Tuesday, April 27 at 4:30 pm.

Please visit the Water Utility Board's Meeting page for more information about upcoming meetings.

Please visit the City of Madison Legislative Center for archived agendas, minutes, and meeting recordings.

Mission

The purpose of the board, on behalf of the residents of Madison, is to ensure that the Madison Water Utility:

  • provides consumers with an adequate quantity of high quality water for consumption and fire protection at a reasonable financial and environmental cost; and
  • manages groundwater resources and the water delivery system so future generations of city residents continue to have an excellent water supply.

Organization

The Water Utility Board is described by State statute and City ordinance. It is made up of seven voting members and the Director of Public Health (or their designee) as an ex-officio member. The board is charged with authority for managing and operating the Madison Water Utility, under the general direction of the City of Madison Common Council. The Mayor appoints and the Common Council confirms board members for terms of five years for citizen members (with staggered appointment dates) and two years for the alder members; the Director of Public Health's appointment is ongoing. A quorum of the board consists of four members.

  • Board Members

Contact the Water Utility Board

  • Send an email to WaterUtilityBoard@cityofmadison.com
  • To write or call, please go to the City Official Roster for the Water Utility Board
  • Meeting agendas include directions to attend and/or speak at a public meeting, including meetings held virtually.

Annual Report

Section 13.01(3) of the Madison General Ordinances establishes the duty of the Madison Water Utility Board to "issue an annual report that shall be made available to the Common Council."

Water Utility Board Policy Book

The board has developed and adopted a series of broad written policies. The Water Utility Board Policy Book includes four major policy categories:

  • Outcomes Policies define the direction and expected results of the utility.
  • Executive Limitations Policies establish financial and ethical boundaries for the utility's activities and decisions.
  • Board–Executive Delegation Policies define the relationships and boundaries between the board, the General Manager, and utility staff.
  • Board Process Policies define the roles and responsibilities of board members.

Education & Outreach

  • Water Wagon
    • Frequently Asked Questions
  • Field Trips & Tours
  • Our Aquifer Parfait (yum!)
  • Water Utility Board
  • Community Advisory Process
  • Just for Kids
  • Water FAQs

Madison Water Utility Board

  • Email: waterutilityboard@cityofmadison.com
  • Staff Contact
  • Roster
  • Agendas and Minutes
  • eNews: Sign up for Madison Water Utility news & alerts

Water Utility

Water Utility Administrative Office
119 East Olin Avenue
Madison, WI 53713
  • Report Main Break/Emergency: (608) 266-4661
  • Report Emergency After Hours: (608) 266-4665
  • Office: (608) 266-4651
  • Fax: (608) 266-4426
  • Office Hours: 7:30am - 4:00pm, M-F
  • Drinking Water Concerns/Questions
  • Email Us
  • WI Relay Service

Customer Care

  • Pay your bill
  • Start or stop service
  • View water use
  • Set up usage alert
  • Apply for toilet rebate

Social Media

  • Find us on Facebook
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  • Watch us on YouTube
  • Read "Inside MWU"

Stay Informed

  • Blackhawk Water Tower Email List
  • Inside MWU Email List
  • Water Main Flushing
  • Water Utility News & Alerts
  • Well 31

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