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What is EAP?
Most people will face situations that are difficult to handle alone. When this happens, the City of Madison Employee Assistance Program provides:

  • 24-hour professional and confidential assistance
  • Information, support and resource referral for those experiencing difficulties including, but not limited to, the following:
    • personal or job-related stress
    • family or relationship problems
    • financial concerns
    • medical and emotional health issues
    • alcohol and other drug abuse
    • child or elder care
    • grief and loss or death of a loved one

Who can use EAP & what does EAP offer?
All City of Madison employees, families of employees, and significant others of employees may use the Employee Assistance Program (EAP) for any work, personal, or family concerns. Those eligible may call and talk over the phone or schedule an appointment with EAP. All EAP contacts and referrals are voluntary.

The internal EAP is available at no cost to assist City employees and their significant others. EAP sometimes refers users to other additional resources outside the City. In these cases every effort is made to insure that costs will be covered by the employee's health insurance plan.

Information shared with representatives of the Employee Assistance Program is confidential with limited exceptions. See Administrative Procedure Memorandum 2-12 (PDF) or speak to an EAP representative for more details.

Critical Incident Stress Management Services
EAP also manages the Critical Incident Stress Management Services (CISM). A critical incident is an event that is outside the usual range of experience and highly distressing. Examples include:

  • the serious death or injury of the member of the public or employee while an employee is on duty
  • the unexpected death of an employee
  • any incident which can be considered a serious physical or psychological threat to an employee in the line of duty

The CISM team members provide both pre- and post- incident services. For more information, please see Administrative Procedure Memorandum 2-15 (PDF). To receive CISM services or debriefing, please contact Tresa Martinez at (608) 266-6561.

IMPACT Workplace Service
IMPACT, a private EAP firm, offers services to those who prefer assistance outside the City. IMPACT provides the same services as internal EAP at no charge and they are available 24 hours a day, 7 days a week. Like the internal program, if ongoing counseling/therapy is needed, a referral can be made to a health care provider or other resources.

Available 24 hours/day, 7 days a week: 1-800-236-7905
  • EAP Coordinator:
    Tresa Martinez (608) 266-6561
  • Employee Assistance Specialist:
    Patrick Nottingham (608) 266-6561
  • Program Support:
    Bill Wick (608) 266-4961