City-County Building
Common Council

Intermittent issue with Legistar

posted 

From IT Staff:

"Granicus, our Legistar vendor, is reporting an intermittent issue with accessing documents on Legistar's website portal.  This is affecting all Granicus customers. Their status page reports: 

“… intermittent issue impacting InSite where some users may receive a 'This document has been removed' error when attempting to access agendas, agenda packets, attachments, and supporting documents." 

They offer this workaround while they address this issue: 

  • Affected users can restore access by clearing their browser cache and fully restarting their browser.  
  • If the issue recurs, repeating this step should allow temporary access.  
  • Use Firefox as an alternative browser, which has not been impacted by this issue.

They have not offered an estimate of when this will be corrected. 

This is the August 4, 2026 Common Council agenda(opens in a new window)PDF if you are unable to access it via Legistar. "

To Clear your Google Chrome Cache 

Cache
  1. Open Chrome.
  2. Click the three dots (⋮) in the upper-right corner.
  3. Select Delete browsing data.
  4. Choose a Time range 
  5. Check Cached images and files.
  6. You can leave passwords and browsing history unchecked.
  7. Click Delete data.
  8. Close and reopen Chrome, then try accessing the site again.

Link to Council Agenda

https://www.cityofmadison.com/council/documents/news/council-agenda-080…

Virtual Meeting Access

Members of the public may choose to view and/or provide comment virtually at the Common Council meeting. 

  • Written Comments: You can send comments on agenda items to allalders@cityofmadison.com 
  • Register for Public Comment: • Register to speak at the meeting • Register to answer questions • Register in support or opposition of an agenda item (without speaking) 
  • If you want to speak at this meeting, you must register. You can register at https://www.cityofmadison.com/MeetingRegistration. 
  • When you register to speak, you will be sent an email with the information you will need to join the virtual meeting. 
  • Watch the Meeting: If you would like to join the meeting as an observer,  visit https://www.cityofmadison.com/watchmeetings. 
  • Listen by Phone: (877) 853-5257 (Toll Free) Webinar ID: 843 2988 1212

Interpretation and Accessibility
  • Contact us at the phone number or email below to request interpretation, translation or a disability-related accommodation at no cost to you. 
  • Contáctenos al teléfono o correo electrónico listado abajo para solicitar interpretación, traducción o una adaptación especial relacionada con alguna discapacidad sin costo para usted. 
  • 如需口譯、筆譯或殘疾相關的便利服務，請通過以下電話或郵件與我們聯系，相關服務 均免費提供 
  • Hu rau peb ntawm tus xov tooj los sis email hauv qab no yog tias koj xav tau kev txhais lus, kev txhais ntawv, los sis kev pab cuam cuam tshuam txog tsis taus. Cov kev pab no yog pub dawb rau koj. 

608-266-4071, Council@cityofmadison.com

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Portrait of Alder Yannette Figueroa Cole

Alder Yannette Figueroa Cole

District 10
Contact Alder Figueroa Cole

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