Buildings along large road
Information Technology

Digital Accessibility Project

The City of Madison values inclusion and equal access for all. The Digital Accessibility Project is our roadmap for making digital content and services that can be accessed and used by everyone. This includes people on different devices, in different environments, and with different abilities. 

We recognize that access for all requires a thoughtful, scalable, and city-wide approach. This work is part of our broader ADA Transition Plan and aligns with Federal ADA guidelines. We're actively working to address remaining gaps as part of our ongoing commitment to access and inclusion.

Digitized illustration of users with various access needs interacting with technologies.
Image credit: DiversityPlus

Report a Digital Accessibility Need

If you can't access digital information or services, or have any questions or concerns about the accessibility of the City's digital content, you can notify us by:

  1. Using the online Report an Accessibility Problem form. 
  2. Emailing digitalinclusion@cityofmadison.com. 
  3. Calling 608-266-4506. 

Once your request is processed, we will work to update the issue as soon as possible. 

Learn more about your rights. 

Learn more about our Web Policies and Accessibility Standards. 

Project Overview

Information Technology is leading these efforts, in partnership with the Department of Civil Rights and the Office of the City Attorney. While web accessibility has always been front of mind for us, this project is a City-wide effort that began in 2024. Much of our publicly available digital content will be updated by 2026, and digital accessibility is a continual improvement process. 

This work includes:

  • Webpages

    • Conducting website audits with a third-party vendor.
    • Continuing to review and update webpages for accessibility standards.

  • PDF Documents

    • Updating unarchived and new PDF documents for accessibility.
    • Prioritizing vital documents and public requests. 

  • Maps and Data

    • Reviewing and updating maps and data visualizations for accessibility.
    • Working with vendors to implement accessibility changes in the software used to create visual communications. 

  • Social Media

    • Training for and creation of accessible social media posts and public communications.

  • Audiovisual Media

    • Archiving old audio and videos and making them accessible upon request. 
    • Adding captions, transcripts and audio descriptions for newer media.

  • Third-Party/Vendor Hosted Content

    • Ensuring partner vendors who host City content and provide access to City information and services comply with ADA standards.
    • Updating contract language to include these requirements.
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