City of Madison Logo

The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.

Paratransit service complements the same area and hours of the city bus system.

How Does Paratransit Work?
Paratransit Info Booklet (PDF) | En Español


About In-Person Assessments


In-person assessments are used to help determine the applicant's functional ability to use Metro Transit fixed-route buses. All assessments are conducted by a trained Paratransit professional.

The assessment consists of a physical, and/or cognitive, and/or sensory evaluation of the applicant’s functional abilities, which include but are limited to: gait and balance, step climbing ability, bus route and landmark identification, short term memory, and attention span.

Variables in the environment, the application, and the applicant’s ability to perform tasks required to ride fixed-route, are also considered.

This program is funded in part by the Federal Transit Administration (FTA) as authorized under 49 U.S.C. § 5310 Mobility Options of Seniors and Individuals with Disabilities Program (CFDA 20.521).

How to Apply In-Person for ADA Paratransit Services with Metro

  • Step 1: View and Print the Paratransit Application, or call Metro at 608-266-4466 and we'd be happy to mail one to you.
  • Step 2: Complete the application to the best of your ability.
  • Step 3: Call 608-266-4466 to schedule your in-person assessment appointment with Metro.

Appointments can be made Monday through Friday from 9 AM to 3 PM. No Holidays or evenings.


Our office is located at: 1245 E. Washington Ave. Suite 201 - Parking & accessible entrance is available behind the building off of Baldwin Street.

  • Step 4: Please remember to bring the following to your assessment:
  1. Your completed and signed application
  2. A current form of identification
  3. Any supporting documentation of your mobility limitations
  4. Any school or employer bus pass issued to you.

                      

Assessments usually take less than 30 minutes. Determinations are made within 21 days of receiving a completed application and assessment.

 
 
Appeal Process

If you disagree with Metro’s decision in certifying your ADA eligibility, you may file an appeal. 

How to File An Appeal


Plan Your Trip Using Google Maps!Ride Metro's Fixed Route Buses

Dane County Department of Human Services offers free mobility training and assistance using Metro's fixed-route service.

Paratransit riders who complete training program receive a Metro pass!

Complete Information

Metro Transit: (608) 266-4466; E-mail: mymetrobus@cityofmadison.com