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The Americans with Disabilities Act (ADA) of 1990 requires public transit agencies to provide paratransit service to persons with disabilities who cannot access the public transit system due to their disability.

Paratransit service complements the same area and hours of the city bus system.

Are you arranging transportation with a Family Care organization?

If so, please remember the following:

  1. All rides that have already been scheduled will be honored including standing rides.

  2. Standing rides will remain in place until they’ve been cancelled or changed.

  3. There is no need to rebook an existing ride. Call (608) 266-4466 to confirm and or review what rides are set up for each individual.

  4. The only thing that will change is who or what agency is paying for the ride.

  5. All riders need to be ready with either cash fare or a paper ticket.

  6. If there are questions about Family Care, contact the ADRC at (608) 240-7400 or

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Metro Transit and the City of Madison Transit and Parking Commission (TPC) have been discussing proposed changes to paratransit service.

At a meeting held on Wednesday, January 10, Metro staff proposed:

  • Delaying the paratransit fare increase until 2019
  • Delaying the implementation of curb-to-curb service only until 2019
  • Moving forward with the elimination of convenience tickets in June (2018)
  • Moving forward with the elimination of “leave attended” service in June (2018)

Commissioners discussed this updated proposal and decided to delay the decision on all of these points until later in the Spring.

Commissioners committed to making a decision on this proposal by their May meeting.

The next Transit and Parking Commission meeting will be held on Wednesday, March 14 at 5:00 p.m. in the City Council Chambers, 210 Martin Luther King, Jr. Blvd. Room 201, City-County Building.

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In-Person Assessments

In-person assessments help identify an applicant's functional ability to use Metro Transit fixed-route buses. This information is used to determine whether a disability prevents use of the bus, which is critical information in deciding ADA Paratransit eligibility.

All assessments are conducted by a trained Paratransit professional.

The assessment consists of a physical, and/or cognitive, and/or sensory evaluation of the applicant’s functional abilities, which include but are not limited to: gait and balance, step climbing ability, bus route and landmark identification, short term memory, and attention span.

Variables in the environment, the application, and the applicant’s ability to perform tasks required to ride fixed-route, are also considered.

This program is funded in part by the Federal Transit Administration (FTA) as authorized under 49 U.S.C. § 5310 Mobility Options of Seniors and Individuals with Disabilities Program (CFDA 20.521).

How to Apply In-Person for ADA Paratransit Services with Metro

  • Step 1: View and Print the Paratransit Application, or call Metro at 608-266-4466 to receive one by mail.
  • Step 2: Complete the application to the best of your ability.
  • Step 3: Call 608-266-4466 to schedule your in-person assessment appointment.

Appointments can be made Tuesday through Thursday from 9 AM to 3 PM. No holidays or evenings appointments are available.

Our office is located at 1245 E. Washington Ave. on the second floor. Parking and an accessible entrance are available on Baldwin St.

  • Step 4: Please remember to bring the following to your assessment:
  1. Your completed and signed application
  2. A current form of identification
  3. Any supporting documentation of your mobility limitations
  4. Any school or employer bus pass issued to you.


Assessments usually take less than 30 minutes. Determinations are made within 21 days of receiving a completed application and assessment.

Appeal Process

If you disagree with Metro’s decision in certifying your ADA eligibility, you may file an appeal. 

How to File An Appeal

Ride Metro's Fixed Route Buses

Dane County Department of Human Services offers free mobility training and assistance using Metro's fixed-route service.

Paratransit riders who complete training program receive a Metro pass!

Complete Information

Metro Transit: (608) 266-4466; E-mail: