E-billing and online water use tracking is once again available!
Madison Water Utility’s Customer Care web page is back online. From our Customer Care page you can...
Project H2O Metering System
Madison Water Utility has upgraded customer water meters to a wireless technology network that reads and transmits water consumption on a daily basis. More than 63,400 new metering systems have been installed in homes and businesses across Madison. There is no installation charge or extra fee for having the upgraded system.
Benefits of the new metering system:
- Customers can track their own daily water use online.
- Provides an energy efficient, accurate, and cost effective way for MWU to read water meters.
- Helps the utility operate our entire system more efficiently with accurate consumption data
Making Your Appointment
To schedule an installation call our meter shop at (608) 266-4765 or send an email. In your email, please include your name, address, and phone number.
Installations will be by appointment. In most cases, installations should take no longer than 30 minutes and will not interrupt your water service. An adult resident at least 18 years old must be present.
Employees and contractors involved with the project will be identified by photo IDs, and will arrive in Madison Water Utility work vehicles.
The new system uses radio frequencies (RF) to transmit meter readings. While we believe the use of this technology is extremely safe, some customers may choose not to have a transmitter inside their home. MWU's opt-out policy offers two options: have the transmitter installed on the outside of the building, or not have it installed on the property at all.
Note: Even if you choose to pay a monthly fee and opt out of the wireless Project H2O technology, you will still need to schedule an appointment to convert your meter to read gallons instead of cubic feet (ccf).