Customer Privacy
We do not disclose your billing and account information to third parties without your express consent. This includes banks and management companies.
As outlined in Act 25, any information that identifies a customer by usage or account status (i.e. past due status) is not a public record and can only be released with the customer’s permission or to the parties specifically identified within section 196.137(2)(a)-(d).
This does still allow information to be provided to the owner of a rental property whose tenant has a delinquent account.
To authorize Madison Water Utility to release account information to a third party (such as a property management company), please complete and sign a consent form: