We do not disclose your billing and account information to third parties without your express consent. This includes banks and management companies.
As outlined in Act 25, any information that identifies a customer by usage or account status (i.e. past due status) is not a public record and can only be released with the customer’s permission or to the parties specifically identified within section 196.137(2)(a)-(d).
This does still allow information to be provided to the owner of a rental property whose tenant has a delinquent account.
To authorize Madison Water Utility to release account information to a third party (such as a property management company), please complete and sign a consent form: