Madison Water Utility is upgrading all customer water meters to a wireless technology network that will read and transmit water consumption on a daily basis. During 2012 and the first part of 2013, every home and business in Madison will be visited for either a new meter installation or retrofit of the existing meter. The completed system will empower customers to track water usage online, receive bills monthly, detect leaks, and see savings from conservation efforts.


Watch: Project H2O Presentation

The new equipment retrofits will help keep better track of water consumption, detect leaks more quickly, and eliminate the need for Water Utility employees to walk or drive from house to house to read the meters. The new system will help you save water and money and also help the utility operate our entire system more efficiently. You will know your water usage daily rather than once every six months, and you'll soon be able to track your water consumption account online.

Benefits of the new metering system:

• Enables customers to track their own consumption and be alerted to costly leaks.
• Eliminates the need for a water meter reader to visit your premises.
• Provides an energy efficient, accurate, and cost effective way for Madison Water Utility to read water meters.

Customers will be contacted by mail to arrange an installation appointment. Employees and contractors involved with the project will be identified by badges with the Project H2O logo, as will their work vehicles. Installations will be by appointment and should take no longer than 90 minutes. An adult resident must be present. The work will be done by neighborhoods, beginning with an initial pilot phase of 700 addresses in the northeast section of the city. There is no charge to the customer for the installation.