After Filing a Complaint

Your Responsibilities

  1. It is your responsibility throughout the complaint process to make sure that your case file is kept up-to-date and that your information is correct.
  2. To review your case  please submit a records request identifying your desired documents to dcr@cityofmadison.com

During the processing of your case, you will be the Complainant, and the company or organization you are accusing of discrimination will be the Respondent. Throughout the complaint process, you may refer to this guide to walk you through what you need to do at each step of your case processing.

  1. Intake: All complaints will be reviewed within 10 days of submission to ensure prima facie has been established in order to establish a case of discrimination. If prima facie was not established, your complaint will be returned to you with details on the missing information needed in order to establish prima facie.  We encourage you to resubmit a new complaint, making sure to include that missing information for review.
  2. Early Mediation of Complaints: Mediation is a voluntary alternative to going through the investigative process. You may try to reach a settlement with the Respondent without going through the time and effort of the investigation.
  3. Supporting Your Case: Learn how to collect evidence for your case during the initial investigation.
  4. The Initial Determination & Appeals: The Investigator will make an initial determination, which will determine whether they think there is reason to believe that discrimination may have happened. You may appeal the Investigator's ruling if you disagree with their decision. If they believe there is probable cause to believe discrimination took place, your case will go to Conciliation.
  5. Conciliation: Conciliation is a voluntary process where you can negotiate a settlement with the Respondent for compensation. If you cannot reach a settlement, your case will go to a Hearing on the Merits.
  6. Hearing on the Merits: During the Hearing on the Merits, you and the Respondent will present evidence to support your case to the Hearing Examiner.
  7. Damages: If the Hearing Examiner finds that discrimination took place, you must identify what damages you are owed, and justify them to the Hearing Examiner.