Coronavirus (COVID-19) Updates

Building Inspection is open to the public by appointment only.

For more on appointments and other services, please see the Building Inspection Coronavirus (COVID-19) page.

View all impacts to City service on the City's COVID-19 website.

Complaints: Common Issues & Reporting

Housing Complaint Process

If you're having problems with your dwelling, first contact management. If they are not responsive, you may contact Building Inspection. An inspector will inspect the property to see if the issues you're having are against code. If we find code violations, we will send an Official Notice to the owner. The Official Notice will list the issues and the due dates by which items must be fixed.

The inspector will set up a reinspection date after the due date. At the reinspection, they will see if the items were addressed. If the items were not addressed, we may issue a reinspection fee or citation to the owner. If the issues remain, we may refer the case to the City Attorney for legal action.

When you call to complain, we will need:

  • your name
  • your contact information
  • your address (apartment #)
  • access to the areas of the apartment (or part of the building ) where the violations are
Can the Landlord Retaliate Against Me, if I File A Complaint?

No. Landlords cannot evict you or threaten to do so because you have reported a violation. That would be a violation of MGO32.15 State 704.45, and Agriculture Trade & Consumer Protection (ATCP) 134.09(5). A property owner may evict you if you are breaking a rule that is in your lease of it you're behind on rent.

Common Issues
  • Peeling paint
  • Degraded porches
  • Siding, chimneys and roofs
  • Broken windows and damaged doors
  • Plumbing and electrical issues
  • Poor heat
  • Broken locks on doors and windows
  • Holes in walls
  • Degraded floor coverings
  • Missing and faulty smoke alarms.

Call (608) 266-4551 and ask to report a housing problem. You can also use the interior housing report a problem tool.

Last Updated: 08/24/2021

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Tenants may be able to reduce their rent if a landlord hasn't corrected certain housing code violations.

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