Changing Health Coverage

ETF's new health insurance portal, My Insurance Benefits, went live on July 1, 2026. Going forward, all new health insurance change(s), enrollment(s), and cancellation(s) will need to be submitted online via My Insurance Benefits. This includes:

  • New hire health insurance enrollment(s)
  • Midyear qualifying event change(s), enrollment(s), or cancellation(s) for health insurance
  • Open Enrollment change(s), enrollment(s), or cancellation(s) for health insurance

Please note: if you are newly adding a spouse and/or dependent(s) to your health insurance, you must provide documentation in the portal (e.g. proof of marriage, parenthood, and/or legal guardianship). This applies to all health insurance enrollment(s)/change(s), including those submitted during Open Enrollment.

Scroll down this page for instructions about how to submit changes via My Insurance Benefits.

Need help with My Insurance Benefits?

Check out the My Insurance Benefits FAQ page for answers to frequently asked questions about the new portal. ETF's My Benefits Help page is also a great resource!

If your question isn't answered by the FAQ or by ETF's help page, please contact the Benefits Team at benefits@cityofmadison.com or (608) 266-4615 for assistance.

Need to make change(s) to benefit(s) other than health insurance?

My Insurance Benefits is only for health insurance. If you want to make change(s) to other benefit(s), you will need to do so separately. Please note that deadlines apply to all midyear qualifying events (usually 30 calendar days from the event date).

Submitting Changes via My Insurance Benefits

  1. Log In

    Go to My Benefits. This is the main portal from which you'll access My Insurance Benefits.

    To log in, you'll need a MyWisconsin ID. If you don't already have a MyWisconsin ID, please check out this video from ETF for a step-by-step guide on how to access My Benefits and set up a MyWisconsin ID.

    • Please note: ETF highly recommends using your personal email address for MyWisconsin ID to ensure you can still access your information if you leave City employment and lose access to City email. Additionally, qualifying event deadlines are strict, and MyWisconsin ID setup can take 1-2 days to process - so if you do not already have a MyWisconsin ID, you should set this up ASAP. 
    • The first time you log in, you may be asked to update your Personal Information and Communication Preferences before proceeding to the My Insurance Benefits home screen.

    Need help?

    For troubleshooting assistance, ETF's My Benefits Help page is your best resource! The page includes troubleshooting help for MyWisconsin ID, Multi-factor Authentication (MFA), password resets, locked accounts, and more.

    HR has also created a printable guide for basic My Insurance Benefits/MyWisconsin ID troubleshooting:

  2. Review Health Insurance Details

    After you have logged in, you'll see your home screen. From here, you can:

    • Review your personal information on file
    • Review and update information for dependent(s) on file
    • Submit health insurance enrollment(s), change(s), and/or cancellation(s)
    • Print a summary of your health insurance enrollment details (if enrolled)
    • See if any documentation is required for a recent qualifying event, and upload that documentation if so

    Important

    Please ignore the health insurance premiums displayed in My Insurance Benefits. This is because the amounts shown in the portal do not include the employer premium contribution. Instead, we recommend you refer to the Health Insurance Premiums dropdown of the Health, Dental, and Vision Insurance page for an accurate (and digestible) summary of health premium details for City employees.

  3. Make + Submit Changes

    Select Edit my benefits to get started with submitting your enrollment, change, or cancellation via My Insurance Benefits. Once you're done, you'll see a confirmation screen.

    I need help making my change!

    ETF has an in-depth Member Guide (ET-1109) for My Insurance Benefits. The Benefits team has also created City-specific guides for common submissions in My Insurance Benefits, available below:

    If you run into an issue or question that isn't addressed within My Insurance Benefits or the guide(s) above, please reach out to the Benefits Team at (608) 266-4615 or benefits@cityofmadison.com. 

  4. Upload Documentation (if required)

    Most midyear qualifying events require document verification. The specific document(s) that are required will differ depending on the qualifying event in question.

    Additionally, if you are newly covering a spouse and/or dependent(s) on your health insurance, you must provide documentation in the portal (proof of marriage, parenthood, and/or legal guardianship). This is true for all newly added spouses/dependents, including Open Enrollment changes.

    If documentation is required for health insurance, you will need to upload the required form(s) via My Insurance Benefits. See the guide below for details!

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