Service Excellence and Outreach

Mission Statement

The mission of the Service Excellence and Outreach Division is to increase organizational proficiency and accountability through systematic agency review, continuous professional development and ongoing engagement with our community.

Reports/Data

2026 Update on MPD Response to OIR/Ad Hoc Committee Reports
2026 Ad Hoc - OIR Update

Archived Data 

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Previous Reports, Recommendations, and MPD Responses (OIR/Ad Hoc/Quattrone):

MPD Response to CCEC Recommendations (April 28, 2017)
Madison Police Department Policy and Procedure Review, OIR Group (December, 2017)
MPD Response to OIR Report (January 31, 2018)
MPD Response to OIR Report Update (November 19, 2018)
Madison Police Department Policy & Procedure Review Ad Hoc Committee, Final Report (October 18, 2019)
Update on MPD Response to OIR/Ad Hoc Committee Reports (July 13, 2020)
Madison Police Department Sentinel Event Review of the Department's Responses to 2020 Protests of Police - Quattrone Center (November 16, 2021)
One Year Later - Madison Protest Event Review

Command Staff