Creating an Account

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To set up your account and make a payment in the new system, you'll need to:

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Register Your Account

  1. Go to This will refer you to
  2. Click on “Sign in / Register” in the top right corner. This will refer you to

    Municipal Services landing page showing Sign In/Register button in top right corner of the screen.
  3. To create a new account, click on “Sign up” at the bottom of the page.

    Example sign in page with a red box around the sign up link at the bottom of the image.
  4. Enter your email, a new password, and your name.
    Your password must have at least 8 characters, and must contain at least one number, one lowercase letter, and one uppercase letter.

    Account creation form with fields for email, password, first name and last name with a large sign up button at the bottom.
  5. Go to your email inbox. You will receive a verification email from “Community Access Identity (”, with the subject line “Welcome to your Community Access account”. Click “Activate account”.

    Example email with a large activate account button near the bottom. Note the activation link expires in 7 days.
  6. This may take you to a Municipal Online Services page. If you see this page, click “Return to Madison, WI”. If you do not see this link, go back to

    Account activation landing page showing a red box around the "Return to Madison, Wi." link.
  7. If you are prompted, enter your password to verify and activate your account. Click on “Municipal Services”. This will return you to the Municipal Services billing page.

    City of Madison Payment options page with red box around the Municpal Services water bill link.

Add Your Municipal Services Bill Account

Once you have created your account, you'll need to connect it to your bills.

  1. Once you are logged in and have returned to the Municipal Services billing page, click “Add account”.

    Example of page for adding an account to your profile. A large "Add Account" button appears in the Accounts box.
  2. Enter your Account Number and Customer Number.

    "Let's find your account" form with fields for Account Number and Customer Number.
    Top of a water bill with a red box around the customer number and account number.
    • You can find these numbers are on your bill in the top right corner.
    • Your Account Number starts with “000” (second line on your bill).
    • Your new Customer Number is a "1", followed by your old customer number (first line on your bill).
    • If you do not know your account and customer numbers, please contact us at 608-266-4641 or

Adding Multiple Accounts

If you have bills for multiple properties, you'll need to add each account. To add multiple accounts:

  1. Go to Manage Accounts in the left sidebar.

    Left sidebar navigation with a red box around the Manage accounts link.
  2. Click Add Account on the Manage Accounts page.

    Manage accounts page with a red box around the Add Account link.
  3. Enter the Account and Customer Numbers for each additional account.

Enroll in Auto-Pay

  1. Go to and log in. On the right side of the page, click “Enroll in auto-pay”.

    Example billing homepage for a user with an account. There is a red box around the Enroll in auto-pay button.
  2. Click “Enroll” next to the bill account you would like to set up with auto-pay.

    Auto-pay page with a red box around the Enroll button.
  3. Select a Payment Day. Choose when you would like your auto-pay to be charged (drafted).

    Payment day: First option I want my payment to draft on my due date. Second option I want my payment to draft on this day every month.
  4. Select a Payment Method. You can pay by credit card, or set up checking or savings account withdrawals (eCheck).

    Payment method: First option Enter new Credit card. Second option enter new eCheck.
    • Credit and Debit Card payments have a $2.95 service fee.
    • There is no fee for eCheck payments using auto-pay.
  5. Click “Enroll Now”. You are now enrolled in auto-pay.
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