Course Offerings

MONTHLY LISTING OF COURSES
January || February || March || April || May || June
July || August || September || October || November || December

January, 2012

Date Time Course

12 9:30 a.m. - 11:30 a.m. "Nuts & Bolts" of Retirement Planning - Life & Health/Sick Leave/Financial Planning

17 8:30 a.m. - 12:00 p.m. How to Handle Difficult and Unruly People

19 9:30 a.m. - 11:30 a.m. "Nuts & Bolts" of Retirement Planning - Wisconsin Employee Trust Fund

25 8:30 a.m. - 12:00 p.m. The Natural Step

26 3:00 p.m. - 5:00 p.m. "Nuts & Bolts" of Retirement Planning - Social Security

February, 2012

Date Time Course

22 9:00 a.m. - 12:00 p.m. Civil Rights and Diversity Training

23 9:00 a.m. - 11:30 a.m. Spanish III

28 9:00 a.m. - 12:00 p.m. Everybody Wins: How to Turn Conflict into Collaboration

29 9:00 a.m. - 12:00 p.m. The Change Process: It's All About Personal Change

March, 2012

Date Time Course

1 9:00 a.m. - 11:30 a.m. Spanish III

8 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

8 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

8 9:00 a.m. - 11:30 a.m. Spanish III

13 9:00 a.m. - 12:00 p.m. How to Give and Receive Constructive Feedback

14 10:00 a.m. - 12:00 p.m. How to Write a Position Description

15 9:00 a.m. - 11:30 a.m. Spanish III

20 8:30 a.m. - 12:00 p.m Basics of Customer Service

22 9:00 a.m. - 11:30 a.m. Spanish III

29 9:00 a.m. - 11:30 a.m. Spanish III

April, 2012

Date Time Course

11 9:00 a.m. - 12:00 p.m. A.C.E. It! How to Solve Tough Workplace Problems

19 8:30 a.m. - 12:00 p.m. Public Speaking and Presentations with Confidence (Part I)

17 9:00 a.m. - 12:00 p.m. Generations: Working Together

25 9:00 a.m. - 12:00 p.m. Don't Bully Me: I Had Enough of that on the Playground - "Fostering Respectful Work Environments"

25 2:30 p.m. - 6:00 p.m. Learn to Type

26 8:30 a.m. - 12:00 p.m Public Speaking and Presentations with Confidence (Part II)

May, 2012

Date Time Course

1 2:30 p.m. - 6:00 p.m. Learn to Type

2 8:30 a.m. - 12:00 p.m. How to Communicate and Listen Effectively

3 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

3 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

8 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

17 8:30 a.m. - 12:00 p.m. Glad I Could Help: Real Customer Service Situations for Discussion

23 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

23 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

24 8:30 a.m. - 12:00 p.m. Managing Projects

24 1:00 p.m. - 3:00 p.m. The Legislative Process Workshop

30 8:00 a.m. - 11:30 a.m. Workplace Violence Prevention and Response Policy (Non-Supervisory)

June, 2012

Date Time Course

5 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

5 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

12 1:00 p.m. - 3:00 p.m. "Nuts & Bolts" of Retirement Planning - Life & Health/Sick Leave/Financial Planning

14 8:30 a.m. - 12:00 p.m. M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace

19 1:00 p.m. - 3:00 p.m. "Nuts & Bolts" of Retirement Planning - Wisconsin Employee Trust Fund

20 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

20 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Supervisory)

21 9:00 a.m. - 12:00 p.m. The Telephone as a Customer Service Tool

26 8:30 a.m. - 12:00 p.m. Effective Facilitation and Meeting Management

26 3:00 p.m. - 5:00 p.m. "Nuts & Bolts" of Retirement Planning - Social Security

28 9:00 a.m. - 12:00 p.m Bad Apples - How to Deal with Difficult Attitudes

28 2:30 p.m. - 6:00 p.m. Learn the Basics of the Computer

July, 2012

Date Time Course

10 8:30 a.m. - 12:00 p.m. Performance Management (Supervisors and Managers)

12 9:00 a.m. - 12:00 p.m. Time Management

12 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

17 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

17 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Supervisory)

18 8:30 a.m. - 12:00 p.m. Just be F.A.I.R.: A Practical Approach to Diversity in the Workplace

19 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

26 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

31 9:00 a.m. - 11:00 a.m. Alcohol and Drug Testing Training Program (Non-Supervisory)

August, 2012

Date Time Course

1 9:00 a.m. - 12:00 p.m. Coping with Personal and Professional Changes

2 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

2 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

2 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

7 9:00 a.m. - 12:00 p.m. Awareness and Prevention of Hate Crimes

9 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

16 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

23 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

29 9:00 a.m. - 12:00 p.m. Taking Effective Meeting Minutes

30 8:30 a.m. - 12:00 p.m. Keeping Cool with Hot Customers

30 1:00 p.m. - 3:30 p.m. Spanish I (For Beginners)

September, 2012

Date Time Course

11 10:00 a.m. - 12:00 p.m. The Legislative Process Workshop

12 8:00 a.m. - 11:30 a.m. Workplace Violence Prevention and Response Policy (Non-Supervisory)

20 8:30 a.m. - 4:00 p.m. Stress - How Do I Handle It?

26 8:30 a.m. - 12:00 p.m. Motivational Tools and Techniques

26 2:30 p.m. - 6:00 p.m. Learn to Type

27 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

27 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

27 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

October, 2012

Date Time Course

2 4:00 p.m. - 6:00 p.m. Retirement Planning - When Retirement is Just Around the Corner - Life & Health/Sick Leave/Financial Planning

3 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

3 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Supervisory)

3 2:30 p.m. - 6:00 p.m. Learn to Type

4 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

11 4:00 p.m. - 6:00 p.m. Retirement Planning - When Retirement is Just Around the Corner - How to Cope with the Change of Retirement

11 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

16 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

16 4:00 p.m. - 6:00 p.m. Retirement Planning - When Retirement is Just Around the Corner - Planning for Your Lifetime and Your Legacy

18 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

23 4:00 p.m. - 6:00 p.m. Retirement Planning - When Retirement is Just Around the Corner - Wisconsin Employee Trust Funds

24 8:30 a.m. - 4:00 p.m. Handling Anger Before It Handles You

25 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

30 3:00 p.m. - 5:00 p.m. Retirement Planning - When Retirement is Just Around the Corner - Social Security (at SS's location)

November, 2012

Date Time Course

1 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

7 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

7 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

8 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

14 9:00 a.m. - 12:00 p.m. Bad Apples - How to Deal with Difficult Attitudes

15 9:00 a.m. - 11:30 a.m. Spanish I - (For Beginners)

15 2:30 p.m. - 6:00 p.m. Learn the Basics of the Computer

December, 2012

Date Time Course

5 9:00 a.m. - 11:30 a.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

5 1:00 p.m. - 3:30 p.m. Prohibited Harassment and/or Discrimination Policy (Non-Supervisory)

6 8:30 a.m. - 12:00 p.m. Glad I Could Help: Real Customer Service Situations for Discussion

18 8:30 a.m. - 12:00 p.m. The Natural Step