
Additional Learning Resources
Below are some free or low-cost online learning resources we recommend. If you need technical support with any of them, communicate with the provider.
As with any work-related purchase or training, make sure you have supervisor approval and support.
Description: Use this learning resource to become familiar with change management. Obtain a workbook and evaluation worksheet from Organizational Development, become familiar with Prosci Inc.'s ADKAR Model of change, learn why change management is important for employees everywhere, and apply proven practices to effectively manage change within the City of Madison.
Cost: Free
Access the Resource: Change Management Learning Resource

Subject Categories:
- Change Management & Work Culture
- Continuous Improvement
Description: You can find short courses, live and recorded webinars, and personal assessments on our external EAP's website. Content includes topics like conflict resolution, mindfulness, stress management, perseverance, and team building for managers.
Cost: Free
Access the Resource: EAP Courses, Webinars, and Assessments
- Follow these Instructions for Accessing EAP Courses to log in.

Subject Categories:
- Conflict Resolution
- Customer Service
- Wellness
Description: This learning resource includes tips and tricks to effectively organize your inbox and manage your time. You'll find step-by-step guides on how to use built-in Outlook features like rules, flags, and categories, along with other general tips to organize your workdays.
Cost: Free
Access the Resource: Email Hacks and Time Management Tips

Subject Categories:
- Continuous Improvement
- Productivity
Description: This website offers tutorials on all things Microsoft Excel. You'll find an overview of chapters - like the basics, functions, data analysis, etc. Along with examples and step-by-step instructions on how to utilize the many features to be a more efficient and effective Excel user.
Cost: Free
Access the Resource: Excel Easy
Subject Categories:
- Microsoft Excel
Description: This miniseries is designed to help folks gain control of the busyness of life, reduce stress, improve focus, and generally - how to get things done. There are three, ~five minute videos and a worksheet that goes with each, received over the span of a few days. This resource is great for folks who need somewhere to start when it comes to learning about being productive.
Cost: Free
Access the Resource: Getting Things Done Miniseries

- Note, a sign-in with email is required, and Chrome is the best browser to use for access.
Subject Categories:
- Productivity
Description: The City of Madison, in partnership with the Home Buyers Round Table of Dane County and Consumer Credit Counseling Service, want to share with you these HUD Approved Homebuyer Education classes occurring monthly through the rest of 2023 (click here to view an informational flyer).
Cost: Free
Access the Resource: Home Buyer Education Class
Description: What can we do to make workplaces more welcoming to people living with disabilities? Representation advocate, Tiffany Yu, shares three ways that employers can change and tap into every worker's skills and gifts.
Also visit TED.com to view an entire library of TED talks, transcripts, translations, personalized talk recommendations, and more.
Cost: Free
Access the Resource: How to Help Employees with Disabilities Thrive

Subject Categories:
- Diversity & Inclusion
Description: You can peruse their library of many webinars - both live and on-demand to help you learn valuable skills for the workplace. And, while the title of the website is "HR", you can find many learning opportunities for the broader workplace - not just HR!
Cost: Most courses are free.
Access the Resource: HR.com
- Note, HR.com requires you to create a free account.

Subject Categories:
- Communication
- Continuous Improvement
- Customer Service
- Diversity & Inclusion
- Leadership & Management
Description: The Intentional Leaders Podcast will help you learn how to become a confident, successful, and focused leader who manages with purpose and impact. Cyndi’s purpose is to equip leaders with the tools, resources, and support to accomplish your goals. Learn when you want, how you want. Each week you’ll focus on relevant, applicable, and easy to implement skills and practices – to create focus and a deliberate path to employee engagement and business needs. Leadership has its challenges, but learning to lead shouldn’t be one of them.
Cost: Free
Access the Resource: Intentional Leaders Podcast

Subject Categories:
- Communication
- Leadership & Management
Description: The Language Access Program works to provide meaningful, equitable access to City services to individuals with a primary language other than English. Members of the public deserve and have a right to accommodations, translations, and interpretation for City services, free of cost. Please review the linked page above about the services provided and how to request them.
Cost: Free

Access the Resource: Language Access Program
Description: Best for on-demand access to a diverse catalog of courses, less academic content.
Cost: Free 30-day trial. Credit card required (not charged until after trial expires).
Access the Resource: LinkedIn Learning
Subject Categories:
- Communication
- Continuous Improvement
- Customer Service
- Diversity & Inclusion
- Leadership & Management

Description: Brief, modular video tutorials for all levels of learning, limited to Microsoft products only.
Cost: Free
Access the Resource:

Subject Categories:
- Microsoft
Description: You can find how-to's for many other common applications here as well.
Cost: Free
Access the Resource:

Subject Categories:
- Microsoft

Description: On-demand learning with City of Madison internally-produced
courses.
Cost: Free
Access the Resource: Organizational Development Online Courses
Description: A more boutique option than others, open-source content that is not curated so the quality varies.
Cost: Free 7-day trial. Sign-in required. Credit card required (not charged until after trial expires).
Access the Resource: SkillShare

Cost: Free
Access the Resource:
- Time Management Tips YouTube Video
- Work Smarter not Harder: 7 Time Management Strategies for Increased Productivity YouTube Video

Description: You can find how-to's for many other common applications here as well.
Cost: Free, with paid options for courses and certifications.
Access the Resource: Udemy

- Note: A sign-in is required.
Description: The City of Madison encourages all employees to understand how voter registration works, where voters can register, and to encourage employees to actively share this information in customer service interactions with the folks they serve.
The Clerk's Office is available for more direct training, reach out to Clerk@cityofmadison.com.

Cost: Free
Access the Resource: Voter Registration
Tips for Finding Great Remote Learning for your Team
Where to find high-quality content:
- Industry websites and associations
- Federal or state equivalents of your agency
- Universities, vocational and technical school websites
- Your current software providers (check out the resources page for tutorials, trainings, or knowledgebase articles)
Regardless of the source, here’s what to look for in free or low-cost training content:
- Is it from a reputable source? Does that person or organization have authority in your industry?
- Does it have built-in interactivity? Does the content keep employees engaged in the training?
- Do materials cover all the pertinent regulations and do they align with your organization’s goals?
- Is the information up to date? Are relevant illustrations to the subject and industry included?
- Do quizzes gage employees’ knowledge of the subject?
Conduct an Agency Training Inventory
As you find and develop new content for remote learning and development, be sure to keep it in an accessible, organized spot. If you don’t have a specific folder in your F://drive (or similar location), consider using that SharePoint folder to consolidate all of your content
Update SharePoint Agency Training Content Folder
How to Identify and Catalog Existing Training