• Staff from the Federal Mediation and Conciliation Service will be providing a one day training related to mediation skills and how to facilitate resolution in settlement conversations. Objectives include overview of:

    • Mindset, approach, and communication in mediation
    • Art of inquiry and how to question in mediation
    • Understanding the role of the mediator
    • Perceptual awareness and messaging
    • Role of trust in the process
    • Strategies to get to resolution
    There are no upcoming training dates for this course.
  • This program covers the specifics of APM 2-23: Drugs, Controlled Substance, Alcohol and Drug Testing Policy. This APM was developed to bring the City into compliance with mandated, federal regulations. All CDL holders and supervisors are required to take this program. The program utilized videos, question and answer segments, and other materials to highlight the parameters of the policy.

    There are no upcoming training dates for this course.
  • Learn the basics of behavioral interview and how it can help you make a better hiring decision. Participants will learn how to ask questions that help them assess the specific experiences and background of an applicant and how they apply directly to the job for which they are interviewing.

    There are no upcoming training dates for this course.
  • This courses provides an in depth discussion about effective leadership through the use of coaching and counseling; including the importance of building productive working relationships, coaching and counseling models, how to ask good questions, and in depth case studies where participants will have a chance to practice newly formed skills. Participants are highly encouraged to take the morning session, Managing Employee Performance.

    There are no upcoming training dates for this course.
  • Investigative interview skills are essential tools to the employee misconduct investigation process. This workshop is intended to provide managers and supervisors with the knowledge base needed to conduct investigations with a focus on the investigative interview.

    Overall employee misconduct investigative procedures will be introduced, including effective interview skills and techniques. Participants will learn what types of questions to ask and how to ask them. Ideas will be offered about the best approach to use with victims, alleged perpetrators and witnesses as well as giving guidance to determine when an investigation is complete and how to assess contradictory information.

    There are no upcoming training dates for this course.
  • This session will focus on how to identify leadership opportunities and career goals, how to understand and communicate your strengths, how to identify areas necessary for improvement, and then to develop an action plan to get there!

    There are no upcoming training dates for this course.
  • This course on meeting skills focuses on how to plan and run effective meetings. The emphasis of the course is on reducing the number and frequency of non-value added meetings and making those meetings that are necessary tighter and more productive. The course addresses how leadership style interacts with meeting effectiveness. Participants will learn how to:

    • Determine when a meeting is necessary
    • Develop meeting objectives
    • Focus a meeting
    • Manage participants
    • Deal with stuck meetings
    • Deal with difficult participants
    • Close and follow-up meetings
    There are no upcoming training dates for this course.
  • This course studies the stages of team development and provides tools to help teams focus on their goals, overcome barriers, develop consensus and deliver results. Leadership, facilitator and followership attributes will also be discussed.

    There are no upcoming training dates for this course.
  • This training is for supervisors and managers interested in creating or updating position descriptions. The parts of the position description will be discussed in detail and participants will have the opportunity to create a PD based on a training scenario.

    There are no upcoming training dates for this course.
  • The Leadership Development Conference is a one day opportunity for City and local leadership to hone their tools and practice of leadership necessary to support an efficient, equitable and welcoming workplace. Presenters are selected from local experts and City staff, and courses are intended to cover a broad range of needs for both formal and informal leaders.

    View previous conference materials.

    There are no upcoming training dates for this course.
  • This program is recommended for individuals who influence, direct, or lead others. Core courses are designed to help you discover your leadership potential, to provide tools to help you positively influence people in the workplace, and to develop the knowledge necessary to provide supervision.

    This program is the first step to obtaining a Leadership Certificate, which qualifies employees for specific entry-level supervisory positions. Employees interested in the program but not the certificate are welcome to attend.

    2017 Core Curriculum

    • Leadership and Influence Beyond Formal Authority: Understanding Self and Purpose
    • Leadership and Influence Beyond Formal Authority: Working with People
    • Team Dynamics
    • Conflict Resolution and Problem Solving
    • Workplace Culture and Civility
    Spring Core Curriculum Dates
    March 29 8:30 am – 4:00 pm Lussier Center 3101 Lake Farm Rd.
    April 4 8:30 am – 4:00 pm Engineering Building 1600 Emil St.
    April 14 1:00 pm – 4:30 pm Water Utility 119 E. Olin Ave.
    April 19 1:00 pm – 4:30 pm Engineering Building 1600 Emil St.
    April 28 8:30 am – 12:00 pm Police Training Center 5702 Femrite Dr.
    Fall Core Curriculum Dates
    October 25 8:30 am – 4:00 pm City-County Building Room 357
    November 1 8:30 am – 4:00 pm City-County Building Room 357
    November 7 1:00 pm – 4:30 pm City-County Building Room 357
    November 16 1:00 pm – 4:30 pm City-County Building Room 357
    November 28 8:30 am – 12:00 pm City-County Building Room 357
    There are no upcoming training dates for this course.
  • Any quality leadership course will touch on effective leadership practices, tools for building a healthy work environment, the difference between management and leadership, and the importance of trust in the workplace. This course does all of that and more, as you'll also receive practical tips and tools for leading a crew out in the field, and how to address the unique challenges that environment creates.

    There are no upcoming training dates for this course.
  • This training is the second part of the LGBTQ Competency Training sponsored by Public Health. Through this training participants will obtain the following information and skills:

    • Participants will have a reinforced understanding of key concepts regarding LGBTQ identities
    • Participants will be able to identify areas of change for their agencies in regards to welcoming LGBTQ clients

    Participants will practice personal and professional skills for interacting with LGBTQ individuals/clients/customer

    The fee for this training is only $25. Please forward your department's billing information to Millicent Hutchinson at mhutchinson@publichealthmdc.com

    There are no upcoming training dates for this course.
  • A half-day interactive workshop for supervisors/managers on how to manage employee performance, starting before the employee is hired. This training will focus on the importance of position descriptions, providing constant coaching and feedback to employees, and what to do when an employee fails to meet expectations after all other avenues are exhausted. Supervisors and Managers will be walked through the Performance Management Flowchart and have the opportunity to put what is being learned into action!

    There are no upcoming training dates for this course.
  • This course has been designed to provide managers, supervisors and union stewards with tools and information that will enhance leadership during times of organizational change and uncertainty. The following topics will be discussed:

    • The process of change
    • The psychological contract that employees have with the organization  
    • Learning from past successful change experiences
    • Coping with uncertainty
    • The importance of communication
    • Developing tools for coping in a changing and uncertain environment

    The workshop concludes with an appreciative inquiry-based video "Celebrate What's Right With the World."

    There are no upcoming training dates for this course.
  • Participants will learn to recognize that people don't work in the same ways and are not motivated by the same things, and therefore, individualize the ways in which people on the job are rewarded. You will learn how to motivate employees in each of the following areas: self-determination/responsibility, security/safety, belonging/affiliation, achievement/competence, recognition/identity, pleasure/enjoyment, purpose/meaning, growth/self-actualization.

    There are no upcoming training dates for this course.
  • This class is designed to help participants make a successful transition from "co-worker" to "manager" or "supervisor." Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

    There are no upcoming training dates for this course.
  • Harassment in the workplace can be a form of illegal employment discrimination. This workshop is designed to provide employees with a greater understanding of the City's APM 3-5 and the legal and social implications of discrimination in the form of sexual, gender, racial or disability-based harassment in the workplace. Emphasis will be placed on increasing sensitivity to what constitutes a problem and why an immediate, constructive response is important. Discussion will also focus on exploring good management practices and policies requiring the maintenance of an environment that is free of discriminatory harassment.

    Upcoming Courses:
    01/04/2018
    10:00 am - 12:00 pm
    City-County Building, Room 103 A
  • Managing schedules and resources, and ensuring high quality outputs are the essentials of effective project management. Learn how to plan for each, control each and walk away with your dignity intact. Using case studies, participant selected projects, and discussions we will learn to effectively plan, sequence, control, and evaluate project success using a variety of tools and techniques.

    There are no upcoming training dates for this course.
  • Learn the basics of Robert's Rules or Order and some rules specific to Madison. Learn the rules on conflicts of interest and other ethical limits on governmental officials under the City's Code of Ethics.

    There are no upcoming training dates for this course.
  • This workshop is very similar to the full day stress workshop but provides additional focus on assisting employees and coworkers on better stress management. If stress is beginning to creep into your life or work unit, this workshop will provide ideas for tackling these issues.

    There are no upcoming training dates for this course.
  • Updated, customized training designed to focus on participant's strengths and department's work, with fewer in-class hours. Program focus areas:

    • Coaching: HR provides new supervisors and managers with an Employee Development and Organizational Effectiveness (EDOE) Specialist for management coaching that continues when courses are finished.
    • Customized Learning: Customized and relevant learning for participants based on their strengths.
    • Leadership: Build a strong and high achieving team that produces quality work; learn the skills necessary to manage and lead people.
    • Quality: Invest time to learn how to effectively manage complex situations now so you don't have to learn as you go later.
    • Networking: Managers that complete the program have strong connections and networks citywide.

    2017 Program

    Sessions are presented by Deborah Biddle (left) and Allison Cooley (right), Performance Development Solutions LLC.

    Deborah BiddleAllison Cooley

    Program Schedule
    August 1–15 One-on-one meetings
    August 31 Part 1: Effective & Inclusive Leadership
    September 7 Part 2: Effective & Inclusive Leadership
    September 15 Leadership Development Conference
    September 21 Equity-Focused Project & Process Management
    September 26 Leadership & Inclusivity Tools
    October 10 Collaboration, Feedback, Communication
    October 19 Employee Wellbeing
    October 31 Managing Employee Performance
    November 8 Managing Change
    November 15 Safety & Accommodations
    December 7 Moving Forward
    December 13 Moving Forward
    There are no upcoming training dates for this course.
  • This course focuses on development of healthy and functional teams, with specific focus on:

    • Understanding stages of team development
    • Characteristics of functional teams & dysfunctional teams
    • Methodologies critical to team success
    • The importance of trust and conflict management in team effectiveness
    There are no upcoming training dates for this course.
  • This course delves into different aspects of stress, stress resiliency, authentic leadership behavior, and coping strategies. This course highlights the increasing need for managers (and employees) to foster attitudes like appreciation, care, and compassion within their staff as a means of creating a healthy and productive work environment.

    There are no upcoming training dates for this course.
  • The Women's Leadership Series works to build the future leaders for our community! This five day series was designed to increase representation of women in the highest levels of leadership. The series is focused on:

    • Communication and Leadership
    • Relationship Management
    • Conflict Management
    • Strategic Management and Leadership
    • Career Management and Self Care

    We welcome women of diverse racial and ethnic groups, as the goal of the program is to impact overall underrepresentation at all levels of leadership. Individuals who are not cisgender are also welcome.

    Cost: $250 for city employees, $375 for external participants.

    2017 Series

    2017 Series Dates: April 25, May 8, May 25, June 12 and June 29.

    Resources

    There are no upcoming training dates for this course.
  • Disrespectful behavior is a growing problem in the workplace. The way that we treat the people that we work with reflects our previous life experience, our personal and our organizational values. Disrespectful behavior may contribute to an atmosphere of mistrust and workplace violence. Our goal is to assist employees in recognizing this problem and to teach skills for dealing with conflict and difficult situations before they escalate. A working environment built on trust and a feeling of security helps everyone do his or her best work. Course Objectives:

    • Familiarize participants with the growing problem of negative workplace behaviors.
    • Promote and emphasize respectful behavior.
    • Understand the personal and organizational benefits of treating others with respect and dignity. Emphasize the availability of EAP as a resource.
    There are no upcoming training dates for this course.