Water flowing.
Water Utility
Founded in 1882. Krishna Kumar, General Manager.

Create an Account

To set up an account and make a payment in the Madison Water Utility online billing system, you will need to:

  • Create an account
  • Add your Municipal Services Bill account
  • Make a payment, schedule a future payment, or enroll in auto pay.

If you experience technical difficulties, you may want to clear your browser cache. Learn how to clear the cache for each browser:

  1. Create Your Account

    1. Go to www.municipalonlinepayments.com/cityofmadisonwi/utilities
    2. Click on “Sign in / Register" in the top right corner.
    3. To create a new account, click on "Create an Account" at the bottom of the page. 

  2. Verify Your Account

    1. Go to your email inbox. You will receive a verification email from “Community Access Identity (noreply@identity.tylerportico.com)," with the subject line, “Welcome to your Community Access account."

      Your verification email will come from Community Access and will contain a code to copy.
    2. Copy the code provided to verify your email address and activate your account.
    3. Once you activate your account, you do not have to choose any of the optional security options. Select the "continue" button to log in.
    4. If you are prompted, enter your password. 
    5. Click on “Municipal Services." This will return you to the Municipal Services billing page.

  3. Add Your Municipal Services Bill Account

    Once you have created your account, you will need to connect it to your Municipal Services bill. 

    1. Return to the Municipal Services billing page and click “Add account."

    2. Enter your Account Number and Customer Number. These are located on the top right corner of your bill. 

      Top of a water bill with a red box around the customer number and account number.
    • Your Account Number starts with "000" (second line on your bill)
    • Your Customer Number begins with a "1" (first line on your bill)
    • If you do not know your account or customer numbers, please contact us at 608-266-4641 or municipalbilling@cityofmadison.com.

    Add Multiple Accounts

    If you have bills for multiple properties, you will need to add each account. To add multiple accounts:

    1. Go to "Add or Remove" accounts in the left sidebar.
    2. Click "Add Account" on the "Add or Remove" accounts page.
    3. Enter the Account and Customer Numbers for each additional account. 

  4. Enroll in Auto-Pay

    1. Go to cityofmadison.com/epayment/water and log in. 
    2. On the right side of the page, click “Enroll in auto pay." This is the second option under, "Pay bills."
    3. Click “Enroll" next to the bill account you would like to set up with auto pay.
    4. Select a Payment Day. Choose when you would like your auto pay to be charged (drafted).
    5. Select a Payment Method. You can pay by credit card or set up checking or savings account withdrawals (eCheck). 
    • Credit and Debit Card payments have a $2.95 service fee.

    • There is no fee for eCheck payments using auto pay. The eCheck option is at the bottom of the section. If you want to pay by eCheck select, "Enter new eCheck."

      Scroll to the bottom of this section to find the eCheck option.

      6. Click "Enroll now." You are now enrolled in auto pay. 

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