We’re experiencing some issues with our fare readers.

We're working with our vendor to resolve this as soon as possible. We'll provide updates throughout the day as we work to get this corrected. Please continue to tap your fare when you board the bus. 

City of Madison
Metro Transit
Two buses parked side by side, left has new branding while right shows older style

Lost & Found

Please report any items lost on the bus as soon as possible. Before visiting the Lost & Found office in person, confirm with Metro staff that your item has been recovered, then make an appointment for pick-up. 

How to Recover Lost Items

  • Report & Verify

    Before visiting our office, please verify your lost item has been recovered and is in our possession. Provide a detailed description of the item, including color, size, brand name, etc., and be as specific as possible. A photo of the item will help us identify it faster.
    All items are collected from buses at the end of the service day and are not available for verification until the next business day after 9:00 a.m. Items are kept for two (2) weeks before disposal or donation.

    When Reporting a Lost Item, Please Include:

    • First and last name, and a contact phone number
    • Provide a detailed description of the item—please be specific
    • The date, route, direction, and approximate time you lost the item
    • Where were you sitting on the bus

    Report & Verify Lost Items
    Or call at (608) 266-4904.
     

  • Pick-up Appointment

    Once your item has been found, we encourage you to schedule an appointment to pick up and claim your lost items, ensuring the rightful owner receives their property.

    Lost & Found Office
    1245 E. Washington Ave. Suite 201
    Madison, WI 53703
    Get Directions

    (608) 266-4904
    mymetrobus@cityofmadison.com
    Monday - Friday, 9:00 a.m. - 4:30 p.m.

  • Lost Bikes

    Bikes left on Metro bike racks are stored at the Metro Administration Office for two weeks. Unclaimed bikes are donated to Free Wheel Bikes.

Please Note:

  • Metro Transit does not assume responsibility for items left on the bus.
  • Customer Service representatives are unable to contact drivers regarding lost items during the course of the day.
  • Metro Transit cannot disrupt, stop, or alter service to investigate lost items.
Was this page helpful to you? * required