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COMPLAINTS

How do I file a complaint under MGO 39.05?

Madison General Ordinance 39.05 (MGO 39.05) prohibits a person with a disability from being denied either full access to or full participation in: 1) a service offered by a City of Madison department or 2) a service subsidized by the City. An individual may file a complaint under MGO 39.05, if a denial as described above has occurred and the denial is based solely upon the person's having a disability. The complaint procedure provided under MGO 39.05, in addition, serves as the City of Madison's complaint procedure as required by Title II of the Americans with Disabilities Act (ADA).

When designated by the Director of the Department of Civil Rights, the Disability Rights & Program Services Specialist intakes, investigates and resolves disability-based discrimination complaints from users of City services or City funded services. S/he develops educational programs and other tools to alleviate the circumstances, which can lead to disability-based discrimination.

Persons wishing to file a complaint should complete a Complaint Register. A brochure describing the complaint procedure is also available.

MGO 39.05 DOES NOT cover alleged discrimination based on disability occurring during the course of one's employment with the City of Madison. Therefore, complaints relative to City employment should be directed to, either the Affirmative Action Specialist, the City's Human Resources Department, or the State of Wisconsin's Department of Workforce Development-Equal Rights Division.

If you should have any questions, please call Jason Glozier, Disability Rights and Services Program Specialist, at (608) 266-6511 direct line or (608) 266-4910 main line.

If you believe that a City of Madison Department or City assisted program has discriminated against you, and you do not want to use the procedure contained in MGO 39.05, you may file a complaint with the United States Department of Justice using their Discrimination Complaint Form.