Employee Voice Survey

November 2018

In November 2018, City employees were invited to complete the Employee Voice Survey, collected and analyzed by the National Research Center (NRC). This survey is intended to serve as a baseline measure of the City of Madison’s for celebrating the work done by the employees of the City of Madison, and improving ways in which we do that work.

Survey Deployment FAQ

Have a question about Survey Deployment? Contact PE@cityofmadison.com.

Winter 2019

The data were presented to the Voice of the Customer Team (VOC) on January 15, 2019. In the intervening weeks, the VOC developed a set of recommendations to help the City understand the data and develop appropriate responses.

Survey Response FAQ
Have a question about Survey Response? Contact PE@cityofmadison.com.

City-wide Reports and Recommendations

February 2019

The findings of this comprehensive survey returned both areas for improvement and areas for celebration! Demonstrating continuous improvement requires that we all build upon the momentum provided by the Employee Voice Survey toward the outcomes we seek. Based on the findings, Performance Excellence teams made a series of recommendations to accompany the NES reports.

City of Madison Recommendations Summary

NES Workplace Report

NES Comparison by Demographic Characteristics Report

NES Technical Appendices

Department & Division Reports

March 2019

• On March 18, 2019, Organizational Development will present department/division specific results to department/division heads.
• By May 1, 2019, department/division heads will provide Employee Voice Survey Action Plans that outline the departmental response to their reports.
• Departments/divisions may include in the plan those efforts already under way through other city or department-specific initiatives, such as actions described in equitable workforce plans (e.g., employee mentoring/onboarding; regular department-wide staff meetings, etc.).
• The results of these plans will inform a larger, Citywide action plan.

Sample Report

Link to Reports (available 3/18), Access for Department & Division Heads only

Action Plan Template

Employee Voice Survey Action Plan Toolkit

To help support Division & Department Heads and staff in creating the Employee Voice Survey Action Plan, Organizational Development has developed the following tools:

Department Needs Assessments

Before you jump headlong into the Employee Voice Survey Action Plan, it can be helpful to know where you’re starting. The following Needs Assessments can help you gauge your capacity and skill levels so that you know where to turn for resources:

Full Needs Assessment Toolkits

• Full Needs Assessment Toolkit
• Full Needs Assessment Toolkit

Individual Assessment Activities

• Types of Needs Assessments
• Reflection Questions
• Questionnaire: Data Use Practices
• Self-Assessment: Aligning Mission, Vision, Values, Service Promise
• Self-Assessment: Understanding and Responding to Survey Data
• Self-Assessment: Creating Employee Voice Survey Action Plans

Skill Development Sessions

Once you’ve identified specific areas where you may need more support, be sure to enroll in the Performance Excellence Series courses offered by Organizational Development. These sessions will provide knowledge- and skill-building exercises geared toward completing your Employee Voice Survey Action Plan in ways that showcase your team’s strengths and work to-date, as well as providing concrete, actionable steps for improvement.

Performance Excellence Series Course Schedule

Consultations

Looking for more customized assistance and support? Sign up for a 1-hr consultation session with your HR Analyst or an Organizational Development Specialist to talk through your Action Plan

Consultation Schedule

Action Plans

Getting Started Guide:

• Getting Started Guide
• Getting Started Guide

Get a copy of the template and upload your Action Plan:

• Action Plan Template
• Upload your Action Plan

Response to Department Employee Voice Survey Action Plans

May 2019

Action Plan Data Analysis

Upon collection of Department Employee Voice Survey Action Plans, the City of Madison Organizational Development Unit undertook an analysis of all action items from those submitted by 5/15. The following emerged as themes, across multiple departments.

• Individual Employee Development
• Employee Training Opportunities
• Meeting Improvements
• Collecting Staff Feedback
• Communication Planning
• Employee Recognition
• Employee Engagement

While Departments should continue work toward these Action Plan items, City leadership has asked that Departments do not expend time and resources developing NEW systems/responses to these needs. The themes will be addressed by a Citywide Employee Voice Survey Action Plan, a system-level response intended to benefit all agencies.

June 2019

Citywide Employee Voice Survey Action Plan

The City of Madison Recommendations Summary called for the Performance Excellence tasked a Project Team with coordinating a response to the collective themes from the Employee Voice Survey Action Plans submitted by all departments.

This cross-departmental team will be led by Executive Sponsors Cam McClay, Deputy Mayor for Performance Excellence, and Harper Donahue, Director of Human Resources, and will begin work in June 2019.

Department/Division Support from Organizational Development

Citywide planning and change requires time and effort, but we also know our employees cannot wait until we adopt a Citywide Action Plan to address the themes identified above. To help address the need for training, support, and resources to address those (and other Employee Voice Survey high-need) topics, the Organizational Development Unit has aligned future work to more closely meet the City’s immediate needs.