As a part of the City of Madison’s commitment to Performance Excellence, we are engaged in use of continuous improvement processes in multiple areas of government. The key to any continuous improvement process is its focus on ongoing, iterative development of products, services, or processes. These efforts seek “incremental” improvement over time, using a basic Plan-Do-Check-Act (or Deming) Cycle to manage and track improvements.

Continuous Improvement Lightning Talks

A Lightning Talk is a short and very simple presentation that lasts 5 minutes, accompanied by 5 slides with photographs or simple graphics that explain the steps in the continuous improvement process.

Check out past lightning talks here or browse by year below.