Riding Information

Bus Stops

Board the bus at any designated stop along your route. Bus stop signs show which routes serve each stop. They also have a 4-digit I.D. number. This I.D. can be used to look up estimated bus departure times online when a schedule is not available at the stop. Also, use this I.D. to verify your location when contacting Metro’s Customer Service Center.

Boarding

• Arrive 5 minutes before your bus is scheduled to be at the stop.
• Wave to the driver so they are aware you’d like to board.
• Please move to the back of the bus to allow others to easily board.

Destination Signs

• A bus’s route number and destination are displayed on a sign above the windshield.
• Watch for vias showing alternative route patterns.

Exiting the Bus

• To signal that you’d like to get off the bus, pull the yellow cord or press signal buttons and touch strips at least one block in advance of your stop to notify the driver. Touch strips are located in wheelchair securement areas.
• Remain seated until the bus comes to a complete stop.
• Exit through the rear door. Wait on the sidewalk until the bus has pulled away before entering the street.

Need Help or Assistance?

Contact Metro's Customer Service at (608) 266-4466 or email mymetrobus@cityofmadison.com.