Supervision and Management

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Deep dive into Management Competencies

 

  • Competency 1: Accountability
    • The obligation and willingness to take responsibility for actions and results, ensuring tasks are completed and owning outcomes – whether things go right or wrong.
  • Competency 2: Change Management & Agility
    • The application of structured processes and tools to manage the "people side" of change, ensuring desired outcomes are achieved. Managing change also includes the process thinking and understanding quickly while remaining flexible to change, allowing you to adjust as needed.
  • Competency 3: Communication
    • Sharing Information and ideas in a way that is effective and appropriate for a given situation.
  • Competency 4: Developing Individuals & Building Teams
    • Supporting individual growth that helps teams to work better together through skill building and collaboration.
  • Competency 5: Emotional Intelligence
    • Understand and manage your own emotions while recognizing the emotions of others and how both impact interactions and relationships.
  • Competency 6: Influence & Trust Building
    • The process of building trust and respect that motivates others to support your ideas, while also having an effect on (influencing) their character, development, or behavior in a meaningful way.
  • Competency 7: Solution Finding
    • Appropriately identifying the issue, exploring possible solutions, and choosing the best option when faced with different options.
  • Competency 8: Strategy Development
    • The process of deciding what you want to achieve and the why/purpose behind those goals, while also determining how to allocate resources and maximize impact through people to achieve those objectives.

Learning + Development Resources:

Learning + Development for Supervisors

Other Learning + Development Resources

  • Performance Excellence - Performance Excellence provides tools to think strategically and align our work to our City's vision.
  • Cross-Departmental Initiatives Inventory - Initiatives are an opportunity to apply your skills and experience toward citywide goals.
  • Toolkits - Tools and services you may need for your daily work. Includes resources for Budget, Contracts & Purchasing, Customer Service, Marketing, Technology, and Travel & Cars.
  • HR-OD Toolkit - Enhance your daily work with these helpful resources, tools, and templates.
  • Individual Development Plan (IDP) - A workbook for you to reflect, plan, and discuss your professional goals.
  • Online Courses - On-demand, recorded course content to learn when it's convenient for you and your staff.
  • Online Learning Resources - Free or low-cost online learning resources. 

Learning + Development for Your Staff

While employees are responsible for their own development, supervisors have a great impact. To make an impact, nurture and support on-the-job learning through the following:

  • Watch and track your staff's development through regular 1:1 discussions and annual employee check-ins.
  • Suggest opportunities and approve development requests.
  • Arrange for coverage and support in managing your staff's workload while they’re away.

Resources for Staff Learning + Development

  • Upcoming Courses - Bookmark this page and check it often—new offerings are added regularly.
  • New Employee Onboarding - Help new hires understand their role and expectations and make connections. Make a plan for their learning and development.
  • Leadership Development - These leadership courses and programs are not restricted to supervisors and managers, but can develop leaders at all levels.
  • Individual Development Plan (IDP) - A workbook for employees to reflect, plan, and discuss their professional goals. Your staff might bring their plan to you and ask for feedback and guidance.
  • Cross-Departmental Initiatives Inventory - Initiatives are an opportunity to grow leadership and other skills while working toward citywide goals.

Training Policies and Procedures

APM 2-10 outlines the official policies, practices and administrative procedures that relate to training and development activities for employees of the City of Madison.

View APM 2-10: Policies and Procedures for Internal and External Training for more information.

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