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Madison Metro Transit

City of Madison
Metro Transit
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City of Madison
  1. City of Madison
  2. Metro Transit
  3. Paratransit Service
  4. Paratransit Service for Vistors

Paratransit Service for Vistors

Visitors to the Madison area may also be eligible to use Metro’s ADA paratransit service for up to 21 days in a 365-day period. If you are planning a visit, contact Metro for more information on how to establish visitor eligibility prior to your arrival.

Visitor Eligibility Process

Metro will accept the ADA paratransit certification of another transit agency if you have been determined eligible in your home community. You will be asked to provide the following information:

  • Dates of your visit
  • Where you will be staying during your visit
  • Your contact information
  • Information about your ADA paratransit eligibility certification
  • Contact information for your home transit agency

If you are not already certified as ADA paratransit eligible with another transit agency, visitor eligibility can be established by providing the following:

  • Dates of your visit
  • Where you will be staying during your visit
  • Your contact information
  • Documentation of your residence
  • Information on how a disability prevents use of the bus
  • Documentation of disability (if requested)

Fares

You must present a fare at pick-up in order to ride. Cash fare must be exact, as drivers cannot make change.

Cash Fare $3.25
Convenience Tickets (Green or Gold)* 1 per ride

*Depending on the length of your stay, you may want to purchase Metro convenience tickets. They are sold in booklets of six and are non-refundable. Purchase online before you arrive, or in person at the Metro Administration Office.

Paratransit

  • COVID-19 Paratransit Updates
  • Eligibility
  • Fares
    • Paratransit Agency Fares
  • No-Show Policy
  • Rules & Expectations
  • Scheduling & Canceling Rides
  • Service Hours & Area
  • Additional Riders

Customer Service

  • Monday – Friday: 6:15 am – 6:00 pm
  • Weekend & Holiday: 8:00 am – 4:30 pm
  • (608) 266-4466
  • WI Relay Service
  • mymetrobus@cityofmadison.com
  • Fill Out a Feedback Form
Madison Metro Transit Logo
Metro Transit
Justin Stuehrenberg, General Manager

Customer Service

  • Monday – Friday: 6:15 am – 6:00 pm
  • Weekend & Holiday: 8:00 am – 4:30 pm
  • (608) 266-4466
  • WI Relay Service
  • mymetrobus@cityofmadison.com
  • Fill Out a Feedback Form

Rider Information

  • Rider Tools & Apps
  • Routes & Schedules
  • Accessible Services
  • Bike Racks
  • Lost & Found
  • Service Detours
  • Travel in Monona
 

Business Resources

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  • Doing Business with Metro
  • App Developers

About Metro Transit

  • Annual Reports
  • Metro Jobs
  • ADA Comments & Complaints
  • Civil Rights & Title VI
  • Oversight Committees
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