Water Utility

  • Location

    Heim Building
    119 East Olin Avenue
    Madison, WI  53713
    Hours: Monday - Friday, 7:30 am - 4:00 pm

    Operations Center
    110 South Paterson Street
    Madison, WI  53703
    Hours: Monday - Friday, 7:00 am - 3:00 pm

  • Phone

    Heim Building: 608-266-4651
    Operations Center: 608-266-4661

  • Fax

    Heim Building: 608-266-4426

Mission, Goals, and Objectives

We are entrusted by the people of Madison to supply high quality water for consumption and fire protection, at a reasonable cost, while conserving and protecting our ground water resources for present and future generations.

Directory

Krishna Kumar, General Manager

608‑266‑4652

Management, planning, policies, programs, expenditures, media, public information.

Marcus Pearson, Public Information Officer

608‑266‑9129

Media, public information and outreach, website.

Pete Holmgren, P.E., Chief Engineer

608‑261‑5530

Water main extensions, scheduling, specifications, contracts, assessments and hearings.

Peter Braselton, Computer Mapping & GIS Coordinator

608‑261‑9834

Mapping, GIS, and Database Integration Services.

Jeff Belshaw, Water Construction Supervisor

608‑261‑9835

Engineering, construction, scheduling, inspection.

Joseph Grande, Water Resources Manager

608‑261‑9101

Water quality reporting, testing, commercial cross connection inspection, inquiries, private wells. Groundwater production and management, distribution system operation, disinfection, fluoridation, SCADA and hydrogeology.

Crystal Dollard, Customer Service Supervisor

608‑266‑4656

Billing, receipting, requests for service.

January Vang, Finance and Administration Manager

608‑266‑4645

Financial planning and reporting, account, interagency billing, budget, audit, investment, Public Service Commission reporting.

Steele Morton, Meter Operations Unit Supervisor

608‑261‑9803

Meter reading and inspection, Meter Shop, Advanced Metering Infrastructure.

Adam Wiederhoeft, Operations Manager Interim

608‑266‑9121

General operations and maintenance, Distribution and Maintenance Section activities, vehicle fleet.

Tom Rosemeyer, Public Works General Supervisor

608‑266‑5984

Operation, maintenance and repair of distribution system water mains and services, new services, emergency repairs, hydrants, curb boxes, valves, one‑call locations.

Doug VanHorn, Water Utility Maintenance Supervisor

608‑266‑4702

Maintenance of buildings and facilities, vehicle and equipment maintenance.

General Information

608‑266‑4651

Water main leak & water main break, emergency services, consumer and general inquiries.

Contacts

Service NeededUnit/SectionPhone
Establishing New ServiceEngineering608‑266‑4646
Lead Service Replacement ReimbursementAdministration608‑266‑4651
General InquiriesAdministration608‑266‑4651
Emergency Service24 Hours ‑ Waterworks Operator608‑266‑4665
Main Office: General608‑266‑4651
Pressure InquiriesSudden Change: Waterworks Operator608‑266‑4665
General: Engineering Section608‑261‑9128
Water Quality InquiriesSudden Change: Waterworks Operator608‑266‑4665
General608‑266‑4654
Water Bill Inquiries, Move In, Move OutCustomer Service: Billing Section608‑266‑4641
Water Meter AppointmentsCustomer Service: Meter Shop608‑266‑4765
Distribution, MaintenanceOperations Center: General608‑266‑4661
Operations Center: Fax608‑264‑9298
Flushing Operations InquiriesEngineering Section608‑261‑9128
Distribution Section608‑266‑5986
Flushing Schedule Prerecorded MessageWarm Weather Months608‑261‑9178
Main Office Fax (Olin Avenue)Customer Service, Billing, Accounting, Meter Shop608‑266‑4426
Administration, Engineering, Water Resources608‑266‑4644

 

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