Results Madison

Results Madison is a strategic framework intended to align city services with the outcomes that matter most to Madison residents. Through this initiative, city operations and agency data will be more transparent and accessible to policy makers and the public.

How do we get to outcomes?

Define a vision for success, using Imagine Madison's Elements of a Great City as a roadmap.
Use data to inform decision-making by identifying agency-level service indicators that tell us what we're doing and how well we're doing it.
Support City staff to adapt to changes in how we work and serve residents.

2024 Results Madison Efforts

2024 Results Madison Efforts Overview

Components of Results Madison

Strategic Budgeting

Strategically allocate funding to services that advance City priorities (e.g. equity, sustainability) and strategic plans (e.g. Imagine Madison)

Re-engage agencies on proposed Munis Service structure
Rebuild Chart of Accounts with new Services to better budget for priorities
Use agency indicators to form budget decisions; develop budget based on goals/priorities

Agency Data Engagement

Use data to understand current state of City services; support agencies in effectively using data.

Update dataset & systems inventories for all agencies
Develop agency-level Service Indicators (including equity indicators); agencies will complete engagement on a rolling basis
Develop tools/trainings/other supports for data use

Change Management

Lead organization-wide efforts to adapt to new ways of working and support continuous improvement.

Coordinate and create awareness of city-wide initiatives
Build on TeamCity change leadership and ADKAR model (awareness, desire, knowledge, ability, and reinforcement)
Support skill development, training, and work planning