IT Resources
- IT Service Center
Use the IT Service Center for all requests to IT and also to view a complete library of knowledge-based IT how-to documents and more.
- Skype
If you need Skype on your machine, email helpdesk@cityofmadison.com. We use this for direct messaging, communication or online phone calls.
- Outlook
Outlook is the main way of communicating with office staff. If you have issues with your Outlook, email helpdesk@cityofmadison.com. Every permanent Engineering employee has an email, field and office staff.
- Zoom
City Engineering uses Zoom for regular meetings. General staff use basic, free accounts with a limited 45-minute meeting time cap. Engineering also has two upgraded accounts to use for public information meetings and bigger meetings. Email Hannah Mohelnitzky, hmohelnitzky@cityofmadison.com for access to the upgraded accounts.
- Calendars
Office staff is required to keep calendars up to date in Outlook.
- New Software Request Policy
Even existing City software can only be added to your computer with the approval of your supervisor. Please discuss your request with your supervisor prior to sending a request to the helpdesk@cityofmadison.com. When your supervisor agrees on the need for the software, send the request to the helpdesk@cityofmadison.com and copy your supervisor on the request.
- New IT Hardware Purchase
Requests for new hardware should be discussed with your supervisor. Once agreed upon, your supervisor will make the request to IT using the appropriate venue for that approach.
- Connect to VPN
When working remotely or not on the City network, to access City drives, folders and specific City-secure sites, you need to log onto the VPN.
- Set Up Email on Mobile
Learn how to set up City email on your mobile phone.
- Engineering Downtown Viewer
This tool can be used to learn where public utilities are located and is searchable by intersection or utility type.