Water Utility
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Location
Heim Building
119 East Olin Avenue
Madison, WI 53713
Hours: Monday - Friday, 7:30 am - 4:00 pmOperations Center
110 South Paterson Street
Madison, WI 53703
Hours: Monday - Friday, 7:00 am - 3:00 pm -
Phone
Heim Building: 608-266-4651
Operations Center: 608-266-4661 -
Fax
Heim Building: 608-266-4426
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Email
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Website
Mission, Goals, and Objectives
We are entrusted by the people of Madison to supply high quality water for consumption and fire protection, at a reasonable cost, while conserving and protecting our ground water resources for present and future generations.
Directory
Krishna Kumar, General Manager
608‑266‑4652
Management, planning, policies, programs, expenditures, media, public information.
Marcus Pearson, Public Information Officer
608‑266‑9129
Media, public information and outreach, website.
Pete Holmgren, P.E., Chief Engineer
608‑261‑5530
Water main extensions, scheduling, specifications, contracts, assessments and hearings.
Peter Braselton, Computer Mapping & GIS Coordinator
608‑261‑9834
Mapping, GIS, and Database Integration Services.
Jeff Belshaw, Water Construction Supervisor
608‑261‑9835
Engineering, construction, scheduling, inspection.
Joseph Grande, Water Resources Manager
608‑261‑9101
Water quality reporting, testing, commercial cross connection inspection, inquiries, private wells. Groundwater production and management, distribution system operation, disinfection, fluoridation, SCADA and hydrogeology.
Crystal Dollard, Customer Service Supervisor
608‑266‑4656
Billing, receipting, requests for service.
January Vang, Finance and Administration Manager
608‑266‑4645
Financial planning and reporting, account, interagency billing, budget, audit, investment, Public Service Commission reporting.
Steele Morton, Meter Operations Unit Supervisor
608‑261‑9803
Meter reading and inspection, Meter Shop, Advanced Metering Infrastructure.
Adam Wiederhoeft, Operations Manager Interim
608‑266‑9121
General operations and maintenance, Distribution and Maintenance Section activities, vehicle fleet.
Tom Rosemeyer, Public Works General Supervisor
608‑266‑5984
Operation, maintenance and repair of distribution system water mains and services, new services, emergency repairs, hydrants, curb boxes, valves, one‑call locations.
Doug VanHorn, Water Utility Maintenance Supervisor
608‑266‑4702
Maintenance of buildings and facilities, vehicle and equipment maintenance.
General Information
608‑266‑4651
Water main leak & water main break, emergency services, consumer and general inquiries.
Contacts
| Service Needed | Unit/Section | Phone |
|---|---|---|
| Establishing New Service | Engineering | 608‑266‑4646 |
| Lead Service Replacement Reimbursement | Administration | 608‑266‑4651 |
| General Inquiries | Administration | 608‑266‑4651 |
| Emergency Service | 24 Hours ‑ Waterworks Operator | 608‑266‑4665 |
| Main Office: General | 608‑266‑4651 | |
| Pressure Inquiries | Sudden Change: Waterworks Operator | 608‑266‑4665 |
| General: Engineering Section | 608‑261‑9128 | |
| Water Quality Inquiries | Sudden Change: Waterworks Operator | 608‑266‑4665 |
| General | 608‑266‑4654 | |
| Water Bill Inquiries, Move In, Move Out | Customer Service: Billing Section | 608‑266‑4641 |
| Water Meter Appointments | Customer Service: Meter Shop | 608‑266‑4765 |
| Distribution, Maintenance | Operations Center: General | 608‑266‑4661 |
| Operations Center: Fax | 608‑264‑9298 | |
| Flushing Operations Inquiries | Engineering Section | 608‑261‑9128 |
| Distribution Section | 608‑266‑5986 | |
| Flushing Schedule Prerecorded Message | Warm Weather Months | 608‑261‑9178 |
| Main Office Fax (Olin Avenue) | Customer Service, Billing, Accounting, Meter Shop | 608‑266‑4426 |
| Administration, Engineering, Water Resources | 608‑266‑4644 |