To make training content available to as many employees as possible, we are offering on-demand courses when possible. Below are our current online courses. We strive to add more!
 

Hope, Optimism, and Connection: Resilient Pathways through Crisis

Join psychologists Jan Stanley and Gloria Park in learning about Hope, Optimism, and Connection. In this course, you'll learn about hope theory, how to use hope to be more resilient, how to identify strategies to be optimistic in challenging times, and how to cultivate high-quality connections and relationships. Navigate to chapters by clicking the circle with lines icon in the lower left (and return to video by clicking the icon again); total time: 1 hour 28 minutes
 

Individual Development Plan (IDP)

If you're looking for a structured process to create and communicate an action plan, look no further! This min-course introduces a guide to help you develop your IDP. You'll learn how to use this plan to communicate with others to achieve personal and professional goals. 2.5 minutes

 

Public Records for Records Custodians

This training will teach you how to effectively carry out your responsibilities as a records custodian. You will learn how to communicate with requesters and fulfill requests, as well as how to ensure compliance with public records laws and retention policies. 
Course Materials:

Course Videos:

Note: Live sessions will be held annually in September as well. Find out about upcoming sessions.
 

Trauma-Informed Customer Service 

Trauma-Informed Customer Service is offered by the Employee Assistance Program (EAP). This course will equip you with techniques to better handle challenging customers. 45 minutes.

Please read through the following materials before viewing the recording:

Note: This course is offered in a live-virtual format as well. Find out about upcoming sessions.
 


If you have questions about these online courses or have requests for new online courses, reach out to organizationaldevelopment@cityofmadison.com.

Are you a Learning Partner who would like to record your course? Contact organizationaldevelopment@cityofmadison.com for details.