Online Courses
To make training content available to as many employees as possible, we are offering on-demand courses when possible. Below are our current online courses. We strive to add more!
Conflict De-Escalation
In this training, you'll learn the basics of verbal de-escalation to give you confidence when dealing with difficult people. This includes risk factors/red flags, de-escalation tips, physical warning signs of violent behavior, and scenarios. You'll be equipped with strategies to make you a more confident and assertive communicator, especially when dealing with difficult people! (2 hours, 8 minutes)
- Resource: Conflict De-Escalation course page & handouts.
Giving and Receiving Feedback Courses with Cyndi Wentland
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Giving and Receiving Feedback, Part 1
- Part 1 is all about Foundational Feedback. The focus of the session is on the value of positive feedback mindset, avoiding common pitfalls, and strategies to give feedback effectively. See additional course information here. (1 hour, 28 minutes).
- Giving and Receiving Feedback, Part 2
- Part 2 covers Intermediate Feedback. The focus of the session is on ways to give feedback up, down, and sideways. Also explored are practices to receive feedback with gratitude and composure. See additional course information here. (1 hour, 27 minutes).
Hiring Foundations for Hiring Managers
It’s a candidate’s job market, which means that hiring managers need to be proactive about improving their foundational skills to attract and hire team members. Join our HR Business Analysts as they share best practices for talent planning, writing clear position descriptions, and moving through the hiring and recruitment process. (1 hour, 13 minutes)
- Resource: Hiring Foundations for Hiring Managers course page & resources.
- Recording Content Guide:
- Introduction & General Background - Start to 15:16
- Recruitment Process, Part 1 - 15:17 - 34:59
- Recruitment Process, Part 2 - 35:00 - 54:30
- Hiring Manager Steps Following Interview - 55:40 - 1:08:22
- Additional Hiring Resources - 1:08:50 - End
Hope, Optimism, and Connection: Resilient Pathways through Crisis
Join psychologists Jan Stanley and Gloria Park in learning about Hope, Optimism, and Connection. In this course, you'll learn about hope theory, how to use hope to be more resilient, how to identify strategies to be optimistic in challenging times, and how to cultivate high-quality connections and relationships. Navigate to chapters by clicking the circle with lines icon in the lower left (and return to video by clicking the icon again); (1 hour, 28 minutes)
I Feel Safe Series with Tim Mousseau
Please note, these recordings will expire on December 29, 2023.
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Session 1: I Feel Safe: Creating Healthy Cultures Where People Thrive
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Creating safe environments doesn't happen by chance. It requires intentional organizational efforts and investing in our people's voices to drive inclusive change. Presenter Tim Mousseau leads you through the Feel Safe framework to empower you to reimagine a people-centered workplace. See additional course information here. (1 hour, 26 minutes)
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Session 2: Because We Matter: Advocating for Each Other to Build Healthy & High-Performing Teams
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With safety needs in mind, this session encourages folks to enhance work relationships and advocate for themselves and others confidently. See additional course information here. (1 hour, 27 minutes)
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Session 3: Alone In A Crowded Office: How Leaders Can Overcome Harmful Behaviors That Foster Isolation
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Applying the Feel Safe framework, participants will learn a process that empowers them to reimagine a people-centered workplace. See additional course information here. (1 hour, 27 minutes)
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Individual Development Plan (IDP)
If you're looking for a structured process to create and communicate an action plan, look no further! This min-course introduces a guide to help you develop your IDP. You'll learn how to use this plan to communicate with others to achieve personal and professional goals. (2.5 minutes)
Language Access: Using LanguageLine Solutions
Learn how to connect with an On-Demand interpreter, inclusive practices in working with interpreters, and participate in scenarios to practice learned skills, including communicating with people who use sign languages. Also discussed is the City of Madison’s Language Access Program, services, and compliance requirements. (1 hour, 31 minutes)
Passive-Aggressive Behavior: Sources and Solutions
Do you interact with people who exhibit passive-aggressive behavior? View this video to learn about why people behave this way and gain strategies and tips about how you can deal with them. While the training was developed for Library staff, it is applicable to anyone. (1 hour)
Public Records for Records Custodians
This training will teach you how to effectively carry out your responsibilities as a records custodian. You will learn how to communicate with requesters and fulfill requests, as well as how to ensure compliance with public records laws and retention policies.
Course Materials:
- Public Records for Records Custodians - Part 1 PDF
- Public Records for Records Custodians - Part 2 PDF
Course Videos:
- Public Records for Records Custodians - Part 1 (8 minutes)
- Public Records for Records Custodians - Part 2 (25 minutes)
Note: Live sessions will be held annually in September as well. Find out about upcoming sessions.
Trauma-Informed Customer Service
Trauma-Informed Customer Service is offered by the Employee Assistance Program (EAP). This course will equip you with techniques to better handle challenging customers. (45 minutes)
Please read through the following materials before viewing the recording:
- Handout: Trauma-Informed Customer Service Training
- Handout: Trauma-Informed Customer Service Training Questions
Note: This course is offered in a live-virtual format as well. Find out about upcoming sessions.
Additional Resource:
- Voter Registration Information - We encourage all employees to understand how voter registration works, where voters can register, and to encourage employees to actively share this information in customer service interactions with the folks they serve. The Clerk's Office is available for more direct training, reach out to Clerk@cityofmadison.com.
If you have questions about these online courses, have requests for new online courses, or are a Learning Partner who would like to record a course, contact OrganizationalDevelopment@cityofmadison.com.