Course Description

The Supervisor Development Program (SDP) is for supervisors at all levels within the City of Madison. It uses a cohort model, which means participants learn together and from each other over several months. Instructors and facilitators include subject-matter experts within the City and external learning partners.

The program includes:

  • Management skills webinars
    Learn about City policies and policies and build skills. Topics include hiring, onboarding, managing and developing staff, communication, giving and receiving feedback, and work planning. 
  • Leadership development forums
    Interactive sessions to understand and grow your leadership, unifying teams around shared values, vision and results.
  • Continuous improvement process
    Learning in action to complete a capstone project. You will apply continuous improvement strategies to improve a process in your agency, and report out on your progress and results through a 5-minute lightning talk in June 2022.

Resources for Cohort Members

Group email address:

All one word: 2021 Supervisor Development Program at City of Madison dot com

Networking Challenge!

Connect with:

  • Another Supervisor Development Program participant (Photo directory)
  • A Supervisor Development Program Facilitator or Panelist
  • Someone you’ve lost touch with
  • A new employee


  • Update your LinkedIn and add all of us
  • Research and get involved with a local professional association or service organization

Continuous Improvement Process Resources


Resources from Past Sessions

Nov 3 Humility & Empathy

Oct 27 From Values to Action

  • Slides- Work Planning for Operations
  • Slides- Work Planning for Administration
  • Slides from Sustainability Presentation
  • Slides from Racial Equity Analysis as Continuous Improvement presentation
  • Link to Racial Equity Analysis Tools

Oct 20 Values-Centered Teams

Oct 13 Management and Leadership

Oct 6 Employee Performance Management and Introduction to Continuous Improvement

Continuous Improvement

  • Brainstorming Handout


Employee Performance Management

Sep 22 Hiring Foundations & Creating an Equitable Interview Process


Sep 15 Resources: Values-Based Leadership

Upcoming Sessions

  • Oct 6:  Employee Performance Management & Introduction to Continuous Improvement

Schedule and Logistics

  • The Fall program is every Wednesday from September 15 to November 10 from 8 am to 3 pm. There is a 15-minute morning break and a 1-hour break for lunch. (No session on September 29.)
  • The program is 100% virtual. Zoom links are included in your a calendar invites and email updates.
  • The Spring program is focused on the Continuous Improvement Capstone: Implementing process improvement in your agency with coaching and resources to support you. There will be 2-4 check-in meetings and the program ends with a Lightning Talk report-out in early June.
  • Program materials will be placed on this page for easy retrieval during the program. This is not a permanent page, so be sure to save anything you'll want to reference later.
  • Contact us as soon as possible if any accommodations or adjustments are needed to facilitate your full access and participation in this course.