BRT Station Accessibility Features

Several features at Bus Rapid Transit (BRT) stations will help everyone easily and conveniently use Metro's new service.

Accessibility Features Include:

Crosswalks/Platforms

All crosswalks have ample room, and pedestrian lights are timed to provide a comfortable amount of time to cross to the station. 

Lights also have visual and audible cues to signal you when it's safe to head into the crosswalk. 

Ramps and station platforms are also equipped with a heated concrete system to help keep them clear of snow and ice.

Watch Video

Real-Time Signs

Signs signaling when the next bus will arrive have buttons located on the post in the middle of the station that play audible information.

Ticket Vending Machines

Riders using cash are asked to purchase their fare at ticket vending machines located on BRT platforms. 

Machines have Braille instructions and a touch pad that plays audible information.

Ticket Vending Machine Information

Platform Waiting Area

Raised warning bumps on either side of the stations let you know where to wait safely away from the edge of the platform.

Wayfinding Tiles

Wayfinding tiles on the ground also provide direction to where the bus doors will open when the bus arrives at the station.

Multiple Bus Doors

There are doors on both sides of the bus. At most BRT stations, you’ll only board using the middle and rear doors. At some locations, you’ll be able to board using the front, middle, and rear doors.

If boarding at the front of the bus, a ramp is not available, so a short gap will need to be crossed.

Wheelchair users are encouraged to board using the middle doors for the easiest access to the two securement areas. Look for an image on the concrete marking this boarding area.

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Bus Announcements

When the doors open, the bus will also audibly announce its route letter and destination.

As you’re traveling, listen for audible announcements to help you track where you are along the route.

When leaving the bus, they will tell you which direction to walk when leaving the station.

Ramps

Platforms are level with the bus, so there is no need to step up to get on the bus. 

Ramps are available at every door. When doors open, short ramps extend upon request, allowing riders to move easily across with no slope.

Tap or Scan Your Fare

When entering the bus, tap or scan your fare on the fare reader located near each door. For more information about Metro's Fast Fare, visit the Frequently Asked Questions page.

Mobility Devices

Two wheelchair securement areas are located in the front of the bus.

1. The first area is similar to the securement area on Metro’s current buses.
2. The second area features a new automatic system that will allow you to secure your device yourself.

Watch VideoQuestions on Automatic System

Watch Testimonial Video (Green Bay)

Watch Testimonial Video (Milwaukee)

Requested Stop Signals

To signal that you’d like to get off the bus, pull the yellow cord or press signal buttons and touch strips at least one block in advance of your stop, to notify the driver. Touch strips are located in wheelchair securement areas.

Need Help or Assistance?

Contact Metro's Customer Service at (608) 266-4466 or email mymetrobus@cityofmadison.com.