Customer Service
Upcoming Courses
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Course Description: Learn what customer de-escalation (also known as verbal de-escalation) is, why physical force should be avoided, and tactics to effectively de-escalate customer conflict situations.
Course Facilitator: Justin Maki, Safety Coordinator, Metro Transit
Course Resources:
- Customer De-Escalation Slides
- Customer De-Escalation "One-Sheeter"
- Customer De-Escalation 11 x 17 Print-Out
- Printable on 11 x 17" paper to display in your workspace(s).
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Course Description: Trauma-Informed Customer Service is offered by the Employee Assistance Program (EAP). This course will equip you with techniques to better handle challenging customers.
Course Facilitator: Arlyn Gonzalez and Mary Eldridge, Employee Assistance Program
Course Resources: Please read through the following materials before viewing the recording:
