Interpersonal Communication

Series Description:

We created this course from the belief that leadership is action-based, not title-based. This two-part series will equip you with the mind- and skill-set to give and receive feedback. And - in a confident and effective manner! In this interactive session, you will:

• Have a chance to build strong practices.
• Engage with new practices a safe learning space.
• Create an action plan to give feedback in a focused and intentional manner
• Bring your challenges and a growth-mindset and leave with the tools to become a feedback champion.

You should complete the two courses in order. 

Giving and Receiving Feedback, Part 1 (1 hour, 28 minutes)

Giving and Receiving Feedback, Part 2 (1 hour, 27 minutes) 

Course Facilitator: Cyndi Wentland, Intentional Leaders, LLC

Course Resources:

• 2024 Feedback, Part 1 Learner Workbook
• 2024 Feedback, Part 2 Learner Workbook

Course Description: Swamped with way too many meetings? We know that poorly organized and run meetings lead to frustration and disengagement. In this webinar, you'll learn practical tools to plan and run effective meetings so that you can lead people towards clear and actionable outcomes with greater confidence.

Course Facilitator: Sylvia Larrass, Voice and Leadership Excellence

Course Resources: 

• Course Slide Deck
• Course Handout: How to Run Effective Meetings
  • Includes course notes, resources, and a fillable meeting planner.

Access the Recording (1 hour, 9 minutes)

Course Description: Do you interact with people who exhibit passive-aggressive behavior? View this video to learn about why people behave this way and gain strategies and tips about how you can deal with them. While the training was developed for Library staff, it is applicable to anyone.

Course Facilitator: Carrie Rogers-Whitehead, LibraryWorks

Course Resources: Passive-Aggressive Behavior: Sources and Solutions slides

Access the Recording (1 hour)

These resources, designed to supplement our Feedback Courses, includes comprehensive materials and sub-topics on the art of giving and receiving feedback.

Individual Resources:

1. Feedback Foundations
2. Tips & Common Pitfalls
3. Receiving Feedback

Combined Packet: Effective Feedback Resource Packet

Additional Feedback Tools:

• The Engaged Feedback Checklist - from Brené Brown

Additional Feedback Learning Channels:

• Register for Upcoming Feedback Courses
• Request Team-Specific Feedback Trainings for your Agency

These communication resources are designed to enhance communication effectiveness. This is vital for:

• Developing high-performing teams
• Fostering psychological safety
• Increasing collaboration and innovation

Use these resources to help build stronger, more dynamic teams.

Individual Resources:

1. Empowering Questions
2. Types of Listening
3. Acknowledge and Validate

Combined Packet: Interpersonal Communication Resource Packet

Use this checklist as a guide for creating clear, concise, and effective presentations for your audience(s).

Presentation Guideline Checklist

Included are tips for:

• While you're preparing your presentation materials
• When you're presenting
• Additional considerations to shape your content