Solution Finding
Competency Definition: Appropriately identifying the issue, exploring possible solutions, and choosing the best option when faced with different options.
It's important to build this competency because...
- Self-Benefits:
- Greater empowerment and inclusion resulting in better solutions and feeling valued.
- Opportunities to observe and develop critical thinking skills in a safe environment.
- Sense of accomplishment when their ideas contribute to solving real challenges.
- Proactive work culture where there is a path forward to optimizing diverse skills to create solutions.
- Organizational Benefits:
- Agreed-upon workflow to identify systemic barriers and propose inclusive approaches to remove them.
- Stronger cross-agency collaboration when bringing diverse skills to solving problems.
- Improved trust and transparency increasing internal accountability and public trust.
- Thorough decisions with multiple inputs to improve services to residents.
Resources
Below you'll find resources for building Knowledge, Skills, and Ability (KSAs) for this competency.
- Knowledge - Information acquired through education or experience about a subject. (Think: "what you know").
- Skill - The power to perform a specific task effectively that is demonstrated through actions and developed through practice and/or experience. (Think: "what you can do").
- Ability - The natural or learned capacity for doing something. Note, not everyone is going to have the same level of natural ability to do something. Someone’s natural ability can make it harder or easier to develop skills. (Think, "what you're naturally capable of or have developed over time").