All Team-City Leaders
Who: All City employees and elected officials.
What: They show up as leaders in the organization and community providing services both internally and externally.
All Team-City Leaders is the foundational role-type within the Leadership Development Pathway. Role-type details are framed out by Values-Based Leadership (VBL) Principles and further resources to build by Knowledge, Skills, and Abilities (KSAs) are below.
VBL Principles:
- Self-Reflection
- Balance & Perspective
- True Self-Confidence
- Genuine Humility
KSAs Definitions:
- Knowledge - Information acquired through education or experience about a subject. (Think: "what you know").
- Skill - The power to perform a specific task effectively that is demonstrated through actions and developed through practice and/or experience. (Think: "what you can do").
- Ability - The natural or learned capacity for doing something. Note, not everyone is going to have the same level of natural ability to do something. Someone’s natural ability can make it harder or easier to develop skills. (Think, "what you're naturally capable of or have developed over time").
Self-Reflection
Self-Reflection Knowledge
- Active listening practices (summarizing, clarifying questions)
- Bias awareness
- Conflict resolution strategies
- Ethical decision making (who benefits/is burdened by decisions)
- Government and operations acumen
- Psychological safety
Resources
City Policy & Process:
Other:
- Clifton Strengths - Gallup & Tom Rath(link is external) - this book may require a separate purchase. Please note that purchasing a book listed here is not a requirement for employment with the City of Madison. You are under no obligation to make any purchases, and you should not do so if you are unable or not interested.
- Mindset Assessment (link is external)
RESJI Resources:
Self-Reflection Skills
- Active listening
- Adaptability
- Adjust to changing demands
- Adjust to support team goals and dynamics
- Bias recognition and course correction
- Creating safe space (safety to discuss well-being concerns and seek support
- Empathetic
- Communication (verbally and nonverbally)
- Problem-solving (find balance solutions that consider needs of staff and customers)
- Identifying opportunities and methods to give feedback and recognition
- Make good and timely decisions that keep your work and organization moving forward
- Reflective listening
- Seeks to understand different perspectives
Resources
Courses:
- Calm in the Chaos
- Creating a Gender-Inclusive Workplace 101 - Live & On-Demand
- Giving & Receiving Feedback, Part 1 & Part 2 - Live & On-Demand
- Involving People in Decisions that Impact them - Live & On-Demand
Learning Resource:
Team Training:
Self-Reflection Abilities
- Accountability (take personal responsibility for decisions, actions and failures)
- Advocacy for self
- Conflict mediation (address root issue and resolve in ways that strengthen team)
- Feedback integration (seek, receive, and apply feedback consistently)
- Operates effectively
- Prioritize people’s wellbeing
- Self-regulation (own and manage emotional responses)
Resources
Learning Resource:
Additional Self-Reflection Resources
City Policy & Process:
- Customer Service Framework
- How to Reserve a Conference Room
- How to Reserve Equipment
- Participate in Employee Check-Ins
- Well Wisconsin Program
Course:
Learning Resource:
- Crucial Accountability Resources
- Team Development Toolkit
- Review Team Development Toolkit Resources & Related Support Tools towards the bottom of the page.
Balance & Perspective
Balance & Perspective Knowledge
- City APMs and Policies that support #TeamCity Vision
- Collaborative use of Community resources
- Cultural competence
- Equitable service and resource delivery
- Holistic well-being principles (interconnection of mental, emotional, spiritual, and physical health)
- Identify and assess diverse needs
- Impact wellbeing can have on performance
- Social justice principles (RESJI)
- Team dynamics (understanding individuals and how they work together as a team effectively)
Resources
APMs:
- APM 2-15: Trauma Response in the Workplace
- APM 2-22: Workplace Accommodations
- APM 2-25: Workplace Violence Prevention and Response Policy
- APM 2-52: Inclusive Workplace - Transgender, Gender Non-Conforming, and Nonbinary Employees
- APM 3-5: Prohibited Harassment and/or Discrimination Policy
City Policy & Process:
- 2017 Report - Equitable Workforce (Affirmative Action) Plan
- Equitable Hiring Plan (EHP)
- Work Culture Conversation Guide
Course:
RESJI:
Balance & Perspective Skills
- Advocating for others who are different than you
- Consensus building – building partnerships and working together to meet shared goals
- Create psychological safety
- Creating collaborative solutions
- Empowering marginalized voices
- Engagement of customers and community
- Facilitation (guide discussion that invite different perspectives)
- Leading with empathy
- Responsiveness to feedback from customers
Resources
Course:
- Build Bridges, Not Barriers
- Conflict Management
- Customer De-Escalation
- Leading with Compassion: Mastering Accountability & Cultivating a Healthy Workplace
Learning Resource:
Team Training:
Balance & Perspective Abilities
- Building collaborative partnership
- Deep Listening
- Noticing team strengths and opportunities
- Perspective shifting (consider situation from other POVs)
- Prioritize diverse needs
- View Service needs from multiple and intersecting angles
Resources
Additional Balance & Perspective Resources
True Self-Confidence
True Self-Confidence Knowledge
- Emotional intelligence
- Feedback techniques (SBI Method)
- Inclusive leadership practices
- Manages complexity
- Situational leadership principles
- Stress management techniques
Resource
True Self-Confidence Skills
- Builds and instills trusts
- Courageous conversation
- Creating solutions
- Encourage growth and development
- Encourages open expression of diverse ideas and opinions
- Flexibility in meeting needs of team
- Manage conflict
- Managing ambiguity
- Modeling resilience during tough times
- Takes on new opportunities with enthusiasm
Resources
Courses:
Learning Resource:
Books: These books may require a separate purchase. Please note that purchasing a book listed here is not a requirement for employment with the City of Madison. You are under no obligation to make any purchases, and you should not do so if you are unable or not interested.
True Self-Confidence Abilities
- Action oriented (ability to act on/implement plans)
- Boundary setting (for sustainable, confident service delivery without staff burnout)
- Courageous Conversations –leaning in to address difficult issues and saying what needs to be said
- Living VMVSP
- Recognize and reduce one’s own biases
- Sharing information in a way that meets people where they are and meets goals
- Support others’ potential
Resource
Additional True Self-Confidence Resources
Resources
Learning Resource:
Online Courses:
Genuine Humility
Genuine Humility Knowledge
- Acknowledge and Validate
- Create psychological safety and foster respect
- Cultural competence
- Holding space for complexity (Multiple truths can exist at same time
- How to identify your own limitations
- Knows where to directs resources (i.e. people, money etc.)
- Recognition and Appreciation
Resources
Genuine Humility Skills
- Acknowledge limits
- Asking for help
- Asking for what you need
- Asking open ended questions
- Celebrating team’s efforts
- Embracing feedback and open mindset
- Inclusive inquiry
- Recognize collective efforts
Resource
Genuine Humility Abilities
- Develop mutual respect
- Drives engagement for the shared success of the community
- Model respectful curiosity (approach differences with curiosity vs. judgement)
- Model vulnerability
- Prioritize and model care for yourself
- Recognize collective efforts
- Transparency
- Transparent and honest communication